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Knowledge Base (15)

  1. Answer: Environment: Analytics, Functions Resolution: The count() aggregate function is used for counting the number of items (think number of items). The sum() aggregate function is used for summing up...
  2. Answer: Environment: Reports, all sites. Issue: A report which returns only a few rows of data, displays a "Report processes too much data" warning. Resolution: A report is limited not by the number of...
  3. Answer: Environment: Oracle B2C Service Knowledge Advanced Authoring Search Customer Portal Issue: Search results are not being updated to reflect changes to existing replacement tokens, product or category...
  4. Answer: Environment: Oracle B2C Service Knowledge Advanced Issue: There are mismatched date values in Analytics Reports when comparing to the corresponding entry at the Content History page of the Knowledge...
  5. Answer: In our latest Oracle B2C Service Webinar, Alex Blanatui discusses the differences between techmail and techmail on demand and the benefits of using Oracle Managed mailboxes. He also covers techmail...
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Documentation (30)

  1. Link to a URL

    New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 09/09/2022
  2. Link to a URL

    New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 02/22/2024
  3. Link to a URL

    When to Use Case Sections vs. Conditional Sections advanced and specific needs. When to Use Case Sections vs . Conditional Sections Understanding when to Last Updated: 09/09/2022
  4. Link to a URL

    When to Use Case Sections vs. Conditional Sections advanced and specific needs. When to Use Case Sections vs . Conditional Sections Understanding when to Last Updated: 02/22/2024
  5. Link to a URL

    New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 06/16/2022
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