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The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...
Anatomy of a CPM (Custom Process)

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...
0 Bulk Extract Results

Environment: REST API bulkExtracts request using CreatedTime filters. Issue: In some cases bulk extracts submitted with CreatedTime filters result in the bulk...
Managing Asynchronous CPMs

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...
CPM/Process Designer Best Practices and Guidelines

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...
Custom Process Model (CPM) error state

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...
CPM logging record retention

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...
Firing a CPM from a rule based on object source

Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...
Two second guideline for synchronous CPMs

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...
CPM logging record delays in Probe Designer

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...
What is Techmail On Demand?

Environment:Oracle B2C Service, Utilities, TechmailResolution:Techmail retrieves email from your configured outreach (techmail-M) or service mailboxes (techmail-S or techmail-O) to create new...
Delete Custom Process Model Script (CPM)

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...
Execution details of asynchronous CPMs

Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...
Contact login cannot be the empty string in CCOM version 1.4

Environment: Any Oracle B2C Service version Connect Common Object Model (CCOM) version 1.4 Connect for PHP (CPHP) API version 1.4 Connect Web Services for SOAP (CWS) API version 1.4 REST API for...
Asynchronous CPM "processes" queued (through Process Designer mapping only) are removed automatically after ten unsuccessful tries

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...
Alternatives to using CPM customizations for event-driven functionality that needs to happen immediately

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM), Customer Portal, Browser Extension Framework, .NET Add-Ins All product versions Issue: What are the options...
Enabling API suppression in Connect for PHP Customizations

Environment: Process Designer, Custom Process Model (CPM), Connect for PHP API All product versions Resolution: Suppression is important to prevent rules, external events and/or custom processes from...
Custom Process Model (CPM) Defect Analysis

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: In the case of CPM customizations, a product defect will exist if observed...
Asynchronous CPM customizations triggered on one interface can run on any enabled interface

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: Asynchronous CPM customizations are run using a site utility...
All dates set to 1/0/1900 12:00:00 AM or "########" after exporting to Excel

Environment: Agent Desktop, Incidents Oracle B2C Service Issue: I exported report results to Excel and enabled the "Convert all dates into Excel-formatted dates" option. However, in...
Support for CRM On Demand

Environment: CRM On Demand Resolution: To reach the CRM On Demand Support team please call the global support number at 1-800-223-1711. There is a selection for CRM on Demand which will allow you to...
CPMs and Event Subscriptions Not Sent or Sent with Duplicate Data

Environment: Event Subscriptions, Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: Triggered asynchronous CPMs and Event...
CPM failed: Too many cycles: Max 5 cycles exceeded

Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...
We have not changed the code within a CPM, but now the results of Process Designer tests are different than before.

Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Issue: I have not changed the code for a CPM, which has been deployed...
keyword_searches.search_count column always showing 0

Environment: All sites Resolution: The keyword_searches.search_count column is no longer a supported data point. As a result, it will always show as zero and subsequent processing and...
Custom Processes must have matching version information between the annotation and included Connect library

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The version information within the comment/annotation section of a Custom...
Mail API per-process limit of 200 emails

Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...
The Process Designer / Custom Process Models (CPM) functionality

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All Supported Versions Resolution: The Process Designer / Custom Process Models (CPM) feature...
SLAs configured with 0 incidents will not apply to incidents via business rules

Environment: Service Level Agreements (SLAs) / Business Rules / Incidents Resolution: When an SLA is configured with a value of zero (0) for all incidents (chat, CSR, email, Self-Service, Total), it...
Where did my end user come from?

EnvironmentTracking referring URLs for customers visiting your Customer PortalAnalytics, Customer Portal activityResolutionTo determine the site your end-user came from you can look at standard...
REST API request showing Invalid CORS origin error

Environment: Starting from Oracle B2C Service version August 2017 Issue: The following error is received when making a REST incident request: { ...
Use of global variables in Custom Process object event handler scripts

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The use of global variables should be avoided in all scripts used as...
Min length not met: value 0 < 1 minimum length

Environment: Connect for PHP (CPHP) API Resolution: When using the CPHP API, assignments made to object fields that are defined as nullable can be assigned the value of null, but not an empty...
Sending emails from PHP Customizations using the Mail API

Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The Connect for PHP (CPHP) API can be used to send...
'Send Receipt Email' incident rule action is designed for incident create only

Environment: Business Rules, Custom Processes (SPM) Resolution: The 'Send Receipt Email' incident rule action should only be included in business rules triggered during incident create. Custom...
Knowledge Advanced report for User Subscriptions

Environment: Knowledge Advanced for Oracle B2C Service Issue: There is no OOB (out of box) report for user subscriptions. When CP users (contact users) or .NET and BUI users (account...
Function 'css_product_update' has lock defined. Lock[71] is already locked by some other user

Environment:Customization APIs including Connect for PHP API (CPHP)Oracle B2C ServiceIssue:While implementing a new Custom Process Model (CPM) customization we have encountered the following...
Custom Process scripts and answer create with regard to products

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) November 2012 and newer releases Resolution: An answer is composed of two parts - a meta answer and an...
CCOM v1.3 the type of data used in ROQL query must match in the WHERE clause for ID field

Environment: ROQL Resolution: In CCOM version 1.2, the type of data used to specify the ID in the WHERE clause was not required to match. In other words, it could be with single quotes (string), or...
Dbstatus-r failure tied to custom process and event handlers assigned to the same object

Environment: May 2012 and newer versions for customers using both custom process and external events Resolution: Check for a concurrent external event and custom process tied to the...

Documentation (9975)

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Customer Portal elements 0 JS Documentation Namespaces RightNow ActionCapture Ajax Chat Event Last Updated: 10/23/2018
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Customer Portal » \RightNow\Models\SitemapBase from 0 to 1) for social questions/discussions. MAX_LIMIT_PRIORITY_DISCUSSIONS Start point for range Last Updated: 10/23/2018
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Customer Portal » \RightNow\Models\QuestionsSitemap of priority scale (generally from 0 to 1) for social questions/discussions Last Updated: 10/23/2018
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Customer Portal » \RightNow\Models\AnswersSitemap (generally from 0 to 1) for social questions/discussions. MAX_LIMIT_PRIORITY_DISCUSSIONS Start Last Updated: 10/23/2018
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Customer Portal (submitButton, cancelOnBeforeUnload); var links = document.getElementsByTagName('a'); for (var i = 0 Last Updated: 10/23/2018
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Customer Portal haystack.substr( 0 , index); }, /** * Returns the portion of subject that follows the Last Updated: 10/23/2018
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Customer Portal */ function onChatSetParametersRequest(type, eventObject) { eventObject = eventObject[ 0 Last Updated: 10/23/2018
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AnswerRelatedAnswer Relative relatedness of the linked answers Range: 0 ..* ManualStrength int Available Available Last Updated: 02/08/2023
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IScriptQuestion = scriptEntryList[ 0 ].getQuestionList(); console.log(scriptQuestions[ 0 ].getQuestion Last Updated: 07/23/2025
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AnswerLink relatedness of the linked answers Range: 0 ..* ManualLinkStrength int Required Available Not Allowed Last Updated: 02/08/2023

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