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  • Intelligent Advisor (OPA) File Attachment Size

    Environment: Intelligent Advisor Resolution: Intelligent Advisor (OPA) cannot currently handle attachment sizes bigger than 50MB combined in a single interview. If the individual attachment size...

  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • Execution details of asynchronous CPMs

    Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Firing a CPM from a rule based on object source

    Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

Documentation (347)

  1. Link to a URL

    How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 02/02/2025

  2. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta Error Code 7: The credentials for the user were invalid. ERROR_UNABLE_TO_LOGIN Error Code 10 : The Last Updated: 10/23/2018

  3. Link to a URL

    Country Available Ignored Not Nullable Used by the Click-to-Dial feature. Max Length: 10 PhoneMask Last Updated: 02/08/2023

  4. Link to a URL

    Running Average rows, with values of 10 , 20 , and 30 , respectively, the corresponding values in the report Last Updated: 11/13/2025

  5. Link to a URL

    Running Average rows, with values of 10 , 20 , and 30 , respectively, the corresponding values in the report Last Updated: 09/09/2022

  6. Link to a URL

    Running Average rows, with values of 10 , 20 , and 30 , respectively, the corresponding values in the report Last Updated: 06/16/2022

  7. Link to a URL

    AccountCTISettings Automatic Call Distribution (ACD) group Max Length: 20 ACDPassword string Available Available Last Updated: 02/08/2023

  8. Link to a URL

    Percentage of Average in the current row. For example, if you had a column with three rows whose values were 10 Last Updated: 11/13/2025

  9. Link to a URL

    Percentage of Average in the current row. For example, if you had a column with three rows whose values were 10 Last Updated: 09/09/2022

  10. Link to a URL

    Percentage of Average in the current row. For example, if you had a column with three rows whose values were 10 Last Updated: 06/16/2022
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