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Environment Interfaces, Site Management, .NET console Oracle B2C Service Resolution To change the name of your interface as it appears in the title bar of your .NET console, use the steps below: From...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment:Oracle B2C Service Oracle B2C ServiceBrowser User Interface (BUI)Resolution:These browsers (Chrome & Firefox), in particular, makes it relatively easy to capture all the data we need...

Environment: Not version specific, Live Media Bar Resolution: Stats can only be displayed in reports.  You can customize what the Agent sees in these reports by modifying the Chat Workspaces and...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment: Chat Rules, Feedback, Surveys Oracle B2C Service, All Versions Issue: After a chat is completed the pop-up survey should open a new window in Chrome or Firefox like...

Environment: Answers, Workspaces, HTML Answer Editor Oracle B2C Service, 19A, 19B Resolution: In the Oracle B2C Service release 18A, the Answer Editor was changed to be compatible with the Browser...

The SaaS market nowadays may look like a western movie for the sales representatives. Take the 1966 classic ‘The Good, the Bad and the Ugly’ directed by Sergio Leone. In short, in the Southwest...