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Password maximum limit of 20 characters

Environment: Oracle B2C Service, Password configuration Issue: When setting the password for an account within Account Editor, I pasted in a password longer than 20 characters and confirmed I can...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Workflow loop warning after 20 cycles

Environment: Workspaces Workflow Issue: A warning message is displayed when looping occurs in a workflow: The current element has been executed 20 times. Do you want to continue running the workflow?...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Tips for searching on the Oracle B2C Service Support Site

Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...

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Documentation (153)

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How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 02/02/2025
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Set Up the Agent Browser UI for Staff Members (Professional and Enterprise) (32 bit and 64 bit) Windows 10 (Build 20H2 , 21H1 , 21H2 ) macOS 10.15 or Last Updated: 06/23/2026
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AccountCTISettings Automatic Call Distribution (ACD) group Max Length: 20 ACDPassword string Available Available Last Updated: 02/08/2023
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Organization reference key Max Length: 20 FileAttachments FileAttachmentCommon Available Available Available Last Updated: 02/08/2023
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Contact Available Not Allowed Ignored Nullable External reference key Max Length: 20 FileAttachments Last Updated: 02/08/2023
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Transactions Database Table Attribute and Description Fields type of transaction that failed: 8–Response sent 14–Forwarded 21 –Forwarded by a rule 22–Quote sent Last Updated: 09/09/2022
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Transactions Database Table Attribute and Description Fields of transaction that failed: 8–Response sent 14–Forwarded 21 –Forwarded by a rule 22–Quote sent Last Updated: 07/10/2026

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