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Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Job Scheduler - Job Execution Details Functionality Available in 25A

Environment:Job Scheduler custom PHP scriptOracle B2C Service sites version 24C or higherIssue: We have configured a custom script via job scheduler on our 24C version site. Job Scheduler is...
Job Execution Details Log column is empty while using Job Scheduler feature

Environment:Job Scheduler Issue:The Log column in Job Execution Details output remains empty while using the Job Scheduler feature. Resolution: The Log column is populated only when...
Job Scheduler must be re-configured for daylight savings time

Environment:Job Scheduler Issue:Our scheduled jobs are not updating based on daylight savings. We have gone into the Job Scheduler and clicked in the start date, and found by doing so the job...
Maximum Database Connections

Environment: Oracle B2C Service Issue: The presence of database (db) connection errors (max_user_connections/drizzle state read:lost connection to server/unable to configure connection) logged to a...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

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Documentation (16)

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Customer Portal » \RightNow\Hooks\SqlMailCommit Methods __construct() __construct() Commits any outstanding SQL operations to the DB , which Last Updated: 10/23/2018
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Customer Portal » \RightNow\Models\Country get() Function to return all Connect Country objects within the DB getAll() Returns a token to use Last Updated: 10/23/2018
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Customer Portal » \RightNow\Models\Chat () Get the formatted work hours intervals from the DB . getWorkHours() Returns an error message if Last Updated: 10/23/2018
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Customer Portal » \RightNow\Utils\Framework () Escapes string for DB querying escapeForSql() Takes PHP code content, evals it, and returns the Last Updated: 10/23/2018
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Customer Portal » \RightNow\Models\Contact if site is under abuse. isAbuse() Attempts to find a contact in the DB from their email, first and Last Updated: 10/23/2018
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Customer Portal » RightNow\Libraries\Widget form. « More » Output Base class for all widgets that display the contents of a DB field. « More Last Updated: 10/23/2018
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Customer Portal » RightNow\Models objects within CP. « More » Prodcat Retrieves product and category data from the DB . « More Last Updated: 10/23/2018
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Customer Portal » RightNow that display the contents of a DB field. « More » UrlParameter Object used to document URL Last Updated: 10/23/2018
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Bulk Add Users in DB , otherwise the line status will read Inserted . Click Add Users to confirm the Last Updated: 08/18/2022
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Customer Portal » RightNow\Libraries the contents of a DB field. « More » UrlParameter Object used to document URL parameters which a Last Updated: 10/23/2018

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