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Environment: Process for Data Restore Requests Oracle B2C Service Resolution: The backups of your site hosted on Oracle servers are captured every 24 hours. These daily backups are kept for 14 days...

Environment: Non-Production sites (test sites and upgrade UAT sites) Resolution: Test sites are hosted on cloned servers, separated from production sites.  This prevents issues in test...

Environment:   B2C Service sites, API, Configuration Assistant   Resolution:   The Site Tools web page – the Site Information section of the support site contains the URLs for the...

Environment: Service/Incident Submission Oracle B2C Service, All versions Resolution: Per our security policy, service requests can only be submitted to the Oracle B2C Service by a valid support...

Environment: August 2014 and newer releases, Cross-site email management Resolution: This implementation is meant to support two businesses, B-to-B, that use the Oracle B2C Service product. The...

Getting Started: Test Site Management Best Practice Test Site Product Description Support for Issues in Test Environments Requesting/Refreshing a Site: Updating Oracle B2C Service Test Site...

Environment: Site Indexing, Configuration Assistant Spiders, Robots Resolution: The options to enable Sitemap and update the robots.txt file can now be done in the Configuration Assistant. For...

Environment: Oracle B2C ServiceResolution: The upgrade site creation date for the newest version of Oracle B2C Service can be modified in Configuration Assistant. Please follow the...

Environment:Oracle B2C Service Test Sites, All versionsResolution:Configuration Assistant provides you the ability to create a copy of your Oracle B2C Service production site for testing changes...

Environment: Oracle B2C Service, Browser UI Enhanced Business Rules Resolution: The Enhanced Business Rules Runtime Logs and Audit Logs are not enabled on test or upgrade sites by default. To enable...