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  • Bots and Spiders Best Practices

    Environment: Bots, Spiders   Oracle B2C Service Resolution:  What does Oracle do to prevent bot activity? And what can and should you do? When known bots or spiders access your site, the...

  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • Customer Portal Bot Prevention Best Practices

    Below are the current options available to you to protect your site from bot or automated traffic.  Note that making your end user pages more secure against automated traffic serves more than...

  • Setting client greetings for agent or bot in Web Chat for Service

    EnvironmentChat / Engagement EngineOracle B2C ServiceWeb Chat for Service component version 23.06 (minimum required version) Issue:Can I have different greeting messages for my live agent...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

  • Delete Custom Process Model Script (CPM)

    Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

Documentation (12)

  1. Link to a URL

    Web Form and Survey Security to websites, it is common to verify the information originates from a human rather than a bot (an Last Updated: 09/09/2022

  2. Link to a URL

    Web Form and Survey Security to websites, it is common to verify the information originates from a human rather than a bot (an Last Updated: 04/17/2026

  3. Link to a URL

    Web Form and Survey Security to websites, it is common to verify the information originates from a human rather than a bot (an Last Updated: 06/16/2022

  4. Link to a URL

    Web Chat for Service (WCFS) transfer from the bot to a live chat agent can be configured in your CX Service deployment and Last Updated: 07/23/2025

  5. Link to a URL

    Web Chat Actions in Engagement Engine disconnect the connection with Bot or Live Agent. Destroy This action allows you to delete the Last Updated: 07/23/2025

  6. Link to a URL

    Prefill Web Form Fields than a bot (an automated software program) being run for malicious purposes. External Supression List Last Updated: 09/09/2022

  7. Link to a URL

    Prefill Web Form Fields than a bot (an automated software program) being run for malicious purposes. External Supression List Last Updated: 04/17/2026

  8. Link to a URL

    Prefill Web Form Fields than a bot (an automated software program) being run for malicious purposes. External Supression List Last Updated: 06/16/2022

  9. Link to a URL

    How You Append Field Parameters originates from a human rather than a bot (an automated software program) being run for malicious purposes Last Updated: 09/09/2022

  10. Link to a URL

    How You Append Field Parameters originates from a human rather than a bot (an automated software program) being run for malicious purposes Last Updated: 04/17/2026
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