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Environment: Oracle B2C Service Resolution:Oracle B2C Service offers a flexible range of AI features to enhance your customer service operations. These AI features are designed to make...

EnvironmentOracle B2C Service Browser UIResolutionThis document provides detailed instructions for configuring the ASK Agent within Oracle B2C Service Browser User Interface (BUI) using a generative...

Environment:Browser UI, Oracle B2C ServiceResolution:The new feature, i.e.. AI sentiment analysis for supervisors/administrators shows customer and agent sentiment for the list of incidents (threads)...

Environment: REST API Staff Profiles Issue: We receive this error when submitting a REST API request:  "Not Allowed: Cannot perform requested function or action" Resolution: When using...

Environment: SOAP API Resolution: For the DATE datatype You can use the following format: <ns2:GenericFields dataType="DATE" name="statement_date"> <ns2:DataValue>...

When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment:Oracle B2C Service BUIResolution:Hot Topics is an Embedded AI service within Oracle B2C Service designed to provide administrators with insights into the most common and emerging issues...