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CPM failed: Too many cycles: Max 5 cycles exceeded

Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...
Migrating custom models to Customer Portal Framework version 3.x.x

Environment: Customer Portal framework version 3.x.x Issue: Error received: Fatal error: Class 'Model' not found in...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...

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Documentation (671)

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Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 06/27/2022
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Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 06/27/2022
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Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 08/19/2024
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Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 02/18/2022
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Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 06/27/2022
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Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 06/27/2022
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Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 08/19/2024
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Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 02/18/2022
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View Session Use Use The Service Usage Metrics Session reports show you the number of tier 1, tier 2, and tier 3 Last Updated: 02/02/2025
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Customer Portal » \RightNow\Libraries\Asynchronous ; (optional) defaults to 3 request() Constants DEFAULT_PORT DEFAULT_PORT Default sleep Last Updated: 10/23/2018

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