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 Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...

Environment: Customer Portal versions 3.6, 3.7 and 3.8 Oracle B2C Service Resolution: The Oracle B2C Service Customer Portal versions 3.6, 3.7 and 3.8 are deprecated as of November 2022. Customers on...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App (TAP)...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Not version specific. This answer is applicable when submitting incidents on email issues to Oracle B2C Service Technical Support. Resolution: To troubleshoot email...

Environment: Answers, End-user pages Resolution: While there is not a way to separately display these two blocks of 5 answers on the list of answers, you can produce a similar effect with some clever...

EnvironmentDeprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modulesResolution:Important update, CCOM v1.2 and v1.3 are no longer deprecated. Customers...

Environment: Cobrowse all versions and environments Resolution: All versions of Cobrowse are deprecated as of December 8th 2022. Cobrowse is "End of Life" as of December 2023. The Cobrowse “end of...

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...

Environment: Staff Accounts Oracle B2C Service, All supported versions Issue: Changing an account from having a manager to having no manager in the case of promoting a staff member to a manager...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: In order to stop a CPM customization from being triggered it must be...

Environment: Surveys, survey_common.phph, survey_results.php Resolution:  Currently, this file is not editable.  A managed services engagement is needed to customize the output of the...

Environment: Customer Portal versions 3.3, 3.4 and 3.5 Oracle B2C Service Resolution: The Oracle B2C Service Customer Portal versions 3.3, 3.4 and 3.5 are deprecated as of August 2019. Customers on...

Environment: Chat, Business rules, Website Link Surveys Oracle B2C Service, All supported versions Resolution: The ability to initiate pop-up website link surveys when a chat is completed or...

Environment: Customer Portal versions 3.0, 3.1 and 3.2 Resolution: The Oracle B2C Service Customer Portal versions 3.0, 3.1 and 3.2 are deprecated as of May 2016. Customers on those versions, as well...

Environment: Agent Scripts Oracle B2C Service Issue: When going to Scripts Explorer and saving a particular script we receive the following error message: "The following problems are...

Environment: Customer Portal version 2.0 Deprecation Oracle B2C Service Resolution: The Oracle B2C Service Customer Portal version 2.0 was deprecated as of November 2012. Oracle does not test this...

Environment: Screen Pop within Agent Console, All product versions Resolution: Screen Pop functionality allows workspace tabs to be opened within the agent desktop application programmatically. The...

Environment: Analytics Resolution: 1. From Reports Explorer, open the report 2. At the bottom of the pop-up window, click Settings > Enter Search Design Mode 3. Note that the filter search pop-up...

Environment: Mailboxes, Sites upgrading to August 2013 or newer Resolution: A service mailbox must contain complete POP information if it is enabled for incoming mail.  If you were told your...

Environment:   Customer Portal, Answer feedback Issue: I have modified the standard AnswerFeedback widget to display in ranking by changing the num_options ="5" and ratings="true", but it...

Environment: Browsers, Pop-up blockers Resolution: In general, pop-up window blockers are very effective at what they do. Unfortunately, Oracle B2C Service is just as subject to the restrictions...

Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App...

Environment All versions Issue A report is run which includes too many values to properly display on the page.  For example, incidents created grouped by Year/Month/Day.  The result is...

Environment:Oracle B2C ServiceResolution:Oracle provides support for the newest four (4) releases (the “GA releases”) of Oracle B2C Service. With each subsequent release, the oldest GA release will...

Environment:Oracle B2C Service all versions using non-Oracle hosted mailboxes to create incidents via email.Issue:The techmail utility is showing the following messages, causing the runs to...

Environment: Connect Web Services for SOAP (CWS) API, REST API, Connect for PHP API, ROQL, All product versions  Resolution: When ROQL query is run from one of the Oracle B2C Service...

Environment:Mailboxes, Sites updating to August 2013 or newerResolution:This answer is applicable if you have been informed that you have duplicate mailboxes. There must be a 1:1 correspondence...

My kids love Minecraft. It’s a decidedly low-tech game that nonetheless draws you in by letting you go anywhere you want and build whatever you can dream up.  It’s a bit...

Environment: Oracle B2C Service, All supported versions Resolution: All Google search engines (i.e. www.google.co.jp, www.google.co.in, www.google.co.uk ) are included in the Top Referring...

Environment:Connect for PHP API (CPHP)Oracle B2C ServiceIssue:I have a few questions that need clarification regarding the latest PHP version and deprecated 5.6 PHP version. 1. When is the...

Environment: Spell Checking while editing an incident Workspaces, Incidents Oracle B2C Service Resolution: This message can be avoided by editing a workspace to utilize another method of Spell...

Environment: Message Templates, Business Rules Resolution: Business rules can be used to stop sending the 'Question Receipt' message template to some of your customers. This can be achieved by...

Environment: ROQL Resolution: In CCOM version 1.2, the type of data used to specify the ID in the WHERE clause was not required to match. In other words, it could be with single quotes (string), or...