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  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • 0 Bulk Extract Results

    Environment:   REST API bulkExtracts request using CreatedTime filters.   Issue:   In some cases bulk extracts submitted with CreatedTime filters result in the bulk...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Firing a CPM from a rule based on object source

    Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • CPM logging record delays in Probe Designer

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Documentation (9975)

  1. Link to a URL

    Customer Portal elements  0 JS Documentation Namespaces RightNow ActionCapture Ajax Chat Event Last Updated: 10/23/2018

  2. Link to a URL

    Customer Portal » \RightNow\Models\SitemapBase from 0 to 1) for social questions/discussions. MAX_LIMIT_PRIORITY_DISCUSSIONS Start point for range Last Updated: 10/23/2018

  3. Link to a URL

    Customer Portal » \RightNow\Models\QuestionsSitemap of priority scale (generally from 0 to 1) for social questions/discussions Last Updated: 10/23/2018

  4. Link to a URL

    Customer Portal » \RightNow\Models\AnswersSitemap (generally from 0 to 1) for social questions/discussions. MAX_LIMIT_PRIORITY_DISCUSSIONS Start Last Updated: 10/23/2018

  5. Link to a URL

    Customer Portal (submitButton, cancelOnBeforeUnload); var links = document.getElementsByTagName('a'); for (var i = 0 Last Updated: 10/23/2018

  6. Link to a URL

    Customer Portal haystack.substr( 0 , index); }, /** * Returns the portion of subject that follows the Last Updated: 10/23/2018

  7. Link to a URL

    Customer Portal */ function onChatSetParametersRequest(type, eventObject) { eventObject = eventObject[ 0 Last Updated: 10/23/2018

  8. Link to a URL

    AnswerRelatedAnswer Relative relatedness of the linked answers Range: 0 ..* ManualStrength int Available Available Last Updated: 02/08/2023

  9. Link to a URL

    IScriptQuestion = scriptEntryList[ 0 ].getQuestionList(); console.log(scriptQuestions[ 0 ].getQuestion Last Updated: 07/23/2025

  10. Link to a URL

    AnswerLink relatedness of the linked answers Range: 0 ..* ManualLinkStrength int Required Available Not Allowed Last Updated: 02/08/2023
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