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CPM failed: Too many cycles: Max 5 cycles exceeded

Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...
Setting the answers to display the 5 most used and 5 new

Environment: Answers, End-user pages Resolution: While there is not a way to separately display these two blocks of 5 answers on the list of answers, you can produce a similar effect with some clever...
Adding contact fields to the top of the Survey Results page

Environment: Surveys, survey_common.phph, survey_results.php Resolution: Currently, this file is not editable. A managed services engagement is needed to customize the output of the...

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Documentation (34)

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Edit the Recent Community Discussions Section " maximum_questions=" 5 " answer_type="author"/> To display only questions that have a best answer Last Updated: 06/27/2022
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Pictorial Flow Chart Session Step 4 - Begin Polling Step 5 Last Updated: 02/08/2023
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Offer Alternate Feedback Options /AnswerFeedback" label_title="#rn:msg:IS_THIS_ANSWER_HELPFUL_LBL#" options_count=" 5 " /> If you want Last Updated: 06/27/2022
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GetChatOperatingHours for Jan 1, 2000: 2000-01-01T00:00:00.000Z . For example, on May 2nd, 2017 at 5 :00 PM Last Updated: 02/08/2023
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Configure File Attachments ="input/FileAttachmentUpload" max_attachments=" 5 " /> To change the default label that displays if Last Updated: 06/27/2022
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Overview of Job Scheduler be used for scheduling a job. The highest frequency with which a job can be scheduled is every 5 Last Updated: 06/23/2026
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Change the Rating Threshold to the total number of feedback options ( 2 for the default Yes/No buttons, 5 for the Last Updated: 06/27/2022
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Configure Recently Viewed Section discussions from the default of 5 , add the content_count attribute to the widget and set the new Last Updated: 06/27/2022

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