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Knowledge Base (184)

  1. Functions used in reports

    Answer: Environment: Analytics Resolution: When creating custom reports, you can define functions of the data to use in a filter or to display in the output column. This allows users to customize both the...

  2. Routing chat requests to agents

    Answer: Environment: Chat, Agent, Business Rules Resolution: When a chat is submitted by an end user it is inserted into the "Default Chat Queue" unless first acted upon by chat rules used to route the chat...

  3. Identifying and removing a scheduled report

    Answer: Environment: Analytics, Scheduled Reports Oracle B2C Service Resolution: Within the Analytics management reports, there is a Report Schedules report that lists all schedules with the path and report...

  4. SPF and Sender ID considerations with Oracle B2C Service sites

    Answer: Environment: Sender Policy Framework (SPF) Resolution: Sender Policy Framework (SPFv1) and Sender ID (also known as SPFv2) are two email authentication technologies that use Domain Name System (DNS)...

  5. End user can't login after password reset

    Answer: Environment: Contacts, Passwords Resolution: If the Customer claims that they have tried to reset the password several times check the following: a. Check the  Audit Log by...
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Documentation (310)

  1. Link to a URL

    Manually migrate a version 10.3 or earlier project to the current version of Policy Modeling Modeling 10 .x and then: Open each Word *.doc file and click the Strip Hidden button on the Oracle Last Updated: 04/22/2024

  2. Link to a URL

    Examples of control restyling LVR that is greater than 90, and a light blue background when the LVR is 90 or less: Example 10 Last Updated: 04/22/2024

  3. Link to a URL

    Choose Boolean attribute text substitution in some relevant supported languages . 10 . Boolean attributes should indicate entity Last Updated: 04/22/2024

  4. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta Error Code 7: The credentials for the user were invalid. ERROR_UNABLE_TO_LOGIN Error Code 10 : The Last Updated: 10/23/2018

  5. Link to a URL

    Calculate the number of years since a given date birthday' is 03/ 10 /2008, the calculation of 'the child's age' is shown in the following table. Table Last Updated: 04/22/2024
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