Search

Knowledge Base
Documentation
Community

Published Answers

Knowledgebase search behaves differently in BUI than in the .Net console

Environment: Answers, Search knowledgebase .Net console vs BUI Oracle B2C Service all versions Resolution: In the .NET console, there are two search types while BUI has both of these included in the...
sum() vs count() functions

Environment: Analytics, Functions Resolution: The count() aggregate function is used for counting the number of items (think number of items). The sum() aggregate function is used for summing up...
All dates set to 1/0/1900 12:00:00 AM or "########" after exporting to Excel

Environment: Agent Desktop, Incidents Oracle B2C Service Issue: I exported report results to Excel and enabled the "Convert all dates into Excel-formatted dates" option. However, in...
Viewing more than the first 100 records in a report

Environment: Setting limits on the number of rows returned within custom reports Oracle B2C Service, Analytics, All versions Resolution: When you run the report, you can manually change the Record...
CX REST analyticsReportResults call needs matched "Name" filter settings

Environment: Analytics reporting for Oracle B2C Service via CX REST API Resolution: The filters provided in the CX REST analyticsReportResults call is actually getting matched with the filter...
REST download of all of an incident's attachments will truncate a filename with 100 characters to 99 characters

Environment: REST API Issue: The product allows file attachments with a filename up to 100 characters. However when all of an incident's file attachments are downloaded as a tar file in a REST...
Custom Fields vs. System Attributes

Environment: Oracle B2C Service, All supported versions Resolution: When implementing your business process you should consider the differences when determining use cases for custom fields...
Rows Scanned vs Rows Returned

Environment: Reports, all sites. Issue: A report which returns only a few rows of data, displays a "Report processes too much data" warning. Resolution: A report is limited not by the number of rows...
Too many items in operation - exceeds internal limit of 1000 items per operation

Environment: Public APIs (Connect REST, Connect Web Services for SOAP) All product versions Issue: We are seeing an API response stating: Too many items in operation - exceeds internal limit of 1000...
Configurations EGW_MAX_PER_ADDRESS and EGW_MAX_MSG_DURATION explained

Environment: Emails, Oracle B2C Service, all versions Resolution: Below is a description for the EGW_MAX_PER_ADDRESS and EGW_MAX_MSG_DURATION setting's functionality and examples of...

End of results.

More Knowledge Base Results

Documentation (329)

Link to a URL
New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 09/09/2022
Link to a URL
New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 11/13/2025
Link to a URL
New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 06/16/2022
Link to a URL
When to Use Case Sections vs. Conditional Sections advanced and specific needs. When to Use Case Sections vs . Conditional Sections Understanding when to Last Updated: 09/09/2022
Link to a URL
When to Use Case Sections vs. Conditional Sections advanced and specific needs. When to Use Case Sections vs . Conditional Sections Understanding when to Last Updated: 06/16/2022
Link to a URL
When to Use Case Sections vs. Conditional Sections advanced and specific needs. When to Use Case Sections vs . Conditional Sections Understanding when to Last Updated: 11/13/2025
Link to a URL
Getting Started -- .NET Getting Started — WSDL (. NET C#) Use this tutorial to walk through the creation of your first Last Updated: 02/08/2023
Link to a URL
.NET sample code . NET sample code Note The sample code in this document or accessed through this document is Last Updated: 02/08/2023
Link to a URL
How To Use This Guide understanding of development with A custom . NET component that is loaded and activated by Oracle Last Updated: 02/08/2023
Link to a URL
Per Centum Engine, each unique visitor is assigned a random number between 1 and 100 . This is a server-side Last Updated: 07/23/2025

Community

Cannot fetch community results

No results to display

Search

Published Answers

Knowledgebase search behaves differently in BUI than in the .Net console

sum() vs count() functions

All dates set to 1/0/1900 12:00:00 AM or "########" after exporting to Excel

Viewing more than the first 100 records in a report

CX REST analyticsReportResults call needs matched "Name" filter settings

REST download of all of an incident's attachments will truncate a filename with 100 characters to 99 characters

Custom Fields vs. System Attributes

Rows Scanned vs Rows Returned

Too many items in operation - exceeds internal limit of 1000 items per operation

Configurations EGW_MAX_PER_ADDRESS and EGW_MAX_MSG_DURATION explained

Documentation (329)

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Community