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  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • Delete Custom Process Model Script (CPM)

    Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

  • Execution details of asynchronous CPMs

    Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

  • Support for CRM On Demand

    Environment: CRM On Demand Resolution: To reach the CRM On Demand Support team please call the global support number at 1-800-223-1711. There is a selection for CRM on Demand which will allow you to...

Documentation (225)

  1. Link to a URL

    Per Centum Administering Oracle Engagement Engine Search Home Conditions Per Centum Within Engagement Engine, each unique visitor is assigned a random number between 1 and 100. This is a server-side condition... Last Updated: 07/23/2025

  2. Link to a URL

    With Report Configuration (renders in the specified UI) Agent Browser UI Extensibility Framework Developer Guide Search Home Agent Browser UI Extensibility Framework Analytics Extensions The Agent Browser UI Extensibility Framework includes Analytics... Last Updated: 03/23/2026

  3. Link to a URL

    IOptListItem (); optListRequest.setOptListId(2); optListRequest.setLimit( 100 ); optListContext.getOptList Last Updated: 03/23/2026

  4. Link to a URL

    setWidth ); configuration.setWidth(' 100px Last Updated: 03/23/2026

  5. Link to a URL

    setHeight ); configuration.setHeight(' 100px Last Updated: 03/23/2026

  6. Link to a URL

    FileAttachment FileAttachment Description A file that is attached to or associated with another object Fields Name Type Usage on Create Usage on Get Usage on Update Usage on Destroy Nullable Description Constraints... Last Updated: 02/08/2023

  7. Link to a URL

    FileAttachmentCommon FileAttachmentCommon Description File attachment that includes additional fields used for attachments to several different classes Derived From FileAttachment Fields Name Type Usage on Create Usage... Last Updated: 02/08/2023

  8. Link to a URL

    FileAttachment FileAttachment Description A file that is attached to or associated with another object Fields Name Type Usage on Create Usage on Get Usage on Update Usage on Destroy Nullable Description Constraints... Last Updated: 02/08/2023

  9. Link to a URL

    FileAttachmentCommon FileAttachmentCommon Description File attachment that includes additional fields used for attachments to several different classes Derived From FileAttachment Fields Name Type Usage on Create Usage... Last Updated: 02/08/2023

  10. Link to a URL

    Edit the Recent Community Discussions Section Using B2C Service Customer Portal Search Home Support Home Page Edit the Recent Community Discussions Section The Support Home page displays a list of recent community discussions, generated by the... Last Updated: 06/27/2022
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