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  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • Job Scheduler - Job Execution Details Functionality Available in 25A

    Environment:Job Scheduler custom PHP scriptOracle B2C Service sites version 24C or higherIssue: We have configured a custom script via job scheduler on our 24C version site. Job Scheduler is...

  • Job Execution Details Log column is empty while using Job Scheduler feature

    Environment:Job Scheduler Issue:The Log column in Job Execution Details output remains empty while using the Job Scheduler feature. Resolution: The Log column is populated only when...

  • Job Scheduler must be re-configured for daylight savings time

    Environment:Job Scheduler Issue:Our scheduled jobs are not updating based on daylight savings. We have gone into the Job Scheduler and clicked in the start date, and found by doing so the job...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

Documentation (254)

  1. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta Error Code 7: The credentials for the user were invalid. ERROR_UNABLE_TO_LOGIN Error Code 10 : The Last Updated: 10/23/2018

  2. Link to a URL

    Enable Auto Filters bottom ranges of the selected field’s values, select Top 10 . When you select this option, the Top Last Updated: 09/09/2022

  3. Link to a URL

    Enable Auto Filters bottom ranges of the selected field’s values, select Top 10 . When you select this option, the Top Last Updated: 04/21/2026

  4. Link to a URL

    Enable Auto Filters bottom ranges of the selected field’s values, select Top 10 . When you select this option, the Top Last Updated: 06/16/2022

  5. Link to a URL

    Address Ignored Nullable Postal code or zip code Max Length: 10 StateOrProvince NamedID Available Last Updated: 02/08/2023

  6. Link to a URL

    IRecordSelectionContext (var i = 0; i < 10 ; i++;) { var row = report.createReportDataRow Last Updated: 03/23/2026

  7. Link to a URL

    With Report Configuration (renders in the specified UI) = IExtensionReport.getReportFilters(); filterDetails.setRowsPerPage( 10 Last Updated: 03/23/2026

  8. Link to a URL

    Configure the SummaryResultListing Widget #" results_type="SocialQuestions" more_link_url="/app/social/questions/list" per_page=" 10 "/> /views/pages Last Updated: 06/27/2022

  9. Link to a URL

    Configure the SummaryResultListing Widget #" results_type="SocialQuestions" more_link_url="/app/social/questions/list" per_page=" 10 "/> /views/pages Last Updated: 06/27/2022

  10. Link to a URL

    Configure the SummaryResultListing Widget #" results_type="SocialQuestions" more_link_url="/app/social/questions/list" per_page=" 10 "/> /views/pages Last Updated: 08/19/2024
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