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Published Answers

  • Comparing the weight, score, and computed score

    Environment: Answers Oracle B2C Service, All versions Resolution: In general, the weight field is calculated when a text search is performed to indicate how well the search text matches the contents...

  • Some of our incidents display in red in the list

    Environment: Incidents, Analytics Resolution: Data exceptions are included in the system incident reports to display escalated incidents as red. Within the report, you can configure how escalated...

  • Incident Field: Last Survey Score

    Environment: Workspaces, Surveys Outreach, Feedback Resolution: It is possible to add the Last Survey Score field to an incident or opportunity workspace so users can view the last survey score given...

  • Updating Survey Scores

    Environment: Survey results, Exclude survey response Resolution: The current product functionality does not allow you to manually change the score of a survey. At this time, the only option...

  • Answer Ranking / Scoring

    Environment: Answers Oracle B2C Service Resolution: The score is calculated from the static score and the solved count from both customers and agents, including a combination of long-term and...

  • Limit of Answers that can be created/stored on the console

    ENVIRONMENT: Answers RESOLUTION: There is currently no hard limit set for the number of Answers that can be created and stored in the Oracle B2C Service application. However, as the database grows in...

  • Total survey score does not equal the total of the question scores for a survey

    Environment Surveys, Feedback, All Versions Issue When viewing survey results the following can be seen: "Note:The Survey Score is affected by other processes and does not equal the total of the...

  • Read Logging

    Environment: November 2012 and newer releases, Incident Read Logging August 2018 and newer releases, Contact Read Logging Resolution: Read Logging functionality allows you to track every time an...

  • Storing and manipulating money (decimal) values in a custom field

    Environment: Custom Fields, Data Types Oracle B2C Service Versions 20C and earlier Resolution: The Decimal Custom Attribute Field Type has been added to versions 20D and later. For details on this...

  • Storing end-user passwords in a "cookie"

    Environment: Cookies Resolution: Cookies are not stored within the Oracle B2C Service product, they are stored on the local workstation in the default location as defined by your browser.  You...

Documentation (244)

  1. Link to a URL

    Status Bar time.   The following image displays a red outline to highlight the status bar area available to Last Updated: 02/08/2023

  2. Link to a URL

    Open a Report in the Report Management Component run. Some reports have required filters (the filter names display in red with an asterisk), while Last Updated: 09/09/2022

  3. Link to a URL

    Open a Report in the Report Management Component run. Some reports have required filters (the filter names display in red with an asterisk), while Last Updated: 11/13/2025

  4. Link to a URL

    Change Colors enter the HSL (hue, saturation, lumination) or RGB ( red , green, blue) components in the appropriate Last Updated: 09/09/2022

  5. Link to a URL

    Change Colors enter the HSL (hue, saturation, lumination) or RGB ( red , green, blue) components in the appropriate Last Updated: 11/13/2025

  6. Link to a URL

    Change Colors enter the HSL (hue, saturation, lumination) or RGB ( red , green, blue) components in the appropriate Last Updated: 06/16/2022

  7. Link to a URL

    Open a Report in the Report Management Component run. Some reports have required filters (the filter names display in red with an asterisk), while Last Updated: 06/16/2022

  8. Link to a URL

    Merge Report Properties attributes define how the text appears. For example, color: red ; font-weight: bold; font-style: italic Last Updated: 09/09/2022

  9. Link to a URL

    Merge Report Properties attributes define how the text appears. For example, color: red ; font-weight: bold; font-style: italic Last Updated: 11/13/2025

  10. Link to a URL

    Merge Report Properties attributes define how the text appears. For example, color: red ; font-weight: bold; font-style: italic Last Updated: 06/16/2022
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