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Hyperlink window in answer editor appears too low

Environment: Answers, Workspaces, HTML Answer Editor Oracle B2C Service, 19A, 19B Resolution: In the Oracle B2C Service release 18A, the Answer Editor was changed to be compatible with the Browser...
Popular Answers about Browser User Interface (BUI)

Getting Started with BUI:Browser User Interface (BUI) DocumentationDocumentation for Supported Features in Browser User InterfaceSupported browsers for Browser User Interface (BUI)Browser User...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Browser User Interface workspace is not the correct version

Environment: Workspaces, Profiles, Browser User Interface Oracle B2C Service, 19A, 19B Resolution: Workspaces when not defined in the profile settings will use the standard system-defined workspace...
Navigation set option does not display in BUI

Environment: Navigation Sets, Profile Options Browser User Interface (BUI) Oracle B2C Service Resolution: If individual agents have customized thier navigation set, they will need to reset it...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Contact password reset functionality in BUI

Environment: Browser User Interface (BUI), Workspace Designer Resolution: In order to reset passwords for contacts using BUI, you should be able to add the 'Reset Password' button to your...
ROQL queries involving Contacts table taking longer to execute or failing

Environment: ROQL, Oracle B2C Service 19D and above. Issue: After upgrading from an Oracle B2C Service Release 19C or below to an Oracle B2C Service Release 19D or above, the ROQL query I...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

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Documentation (53)

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Customer Portal » \RightNow\Utils\Text to describe input indicated by $mask. Example: '(###) ###-####' describes $mask: 'F( M # M # M #F)F M # M # M Last Updated: 10/23/2018
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Customer Portal » \RightNow\Controllers\Pta data sent was not in the format expected. ERROR_INVALID_DATA_FORMAT Error Code 19 : The Last Updated: 10/23/2018
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Input Masks Uppercase letter L Lowercase letter M Ignore case (lowercase, uppercase, and numbers are acceptable Last Updated: 09/09/2022
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Input Masks Uppercase letter L Lowercase letter M Ignore case (lowercase, uppercase, and numbers are acceptable Last Updated: 07/10/2026
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Input Masks Uppercase letter L Lowercase letter M Ignore case (lowercase, uppercase, and numbers are acceptable Last Updated: 06/16/2022
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Date and Time Format Tokens for Configuration Settings preceded by a zero (01-09). %D Displays the date as MM/DD/YY (same as % m /%d/%y). %e Displays the Last Updated: 09/09/2022
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Date and Time Format Tokens for Configuration Settings preceded by a zero (01-09). %D Displays the date as MM/DD/YY (same as % m /%d/%y). %e Displays the Last Updated: 07/10/2026
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Date and Time Format Tokens for Configuration Settings preceded by a zero (01-09). %D Displays the date as MM/DD/YY (same as % m /%d/%y). %e Displays the Last Updated: 06/16/2022
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Additional Considerations When Using Element Manager base site must be Release 19B or newer. Message bases Only custom message bases are supported and Last Updated: 06/23/2026
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Custom Fields and Masks in Conditions add a custom field with the ULF- M # M #, the entered data consists of an uppercase alphabetic Last Updated: 09/09/2022

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