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Environment: ROQL Oracle B2C Service, November 2011 and newer Resolution: Below is sample php code that demonstrates how to retrieve data in a primary object that contains arrays. Your code may look...

Environment: Oracle B2C Service Sites with Knowledge Advanced only, all versions Authoring, Content Creation for Rich Text Boxes Issue: "Remove styles definitions" can be used to remove the styles...

Environment: Message Templates Oracle B2C Service Issue: We have configured the Incident Print message template and setup a specific font and text size for thread entries, but found that these are...

Environment: HTML Document Editor Answers, Mailings, Documents, All versions Resolution: The reason you may see changes in html formatting is due to the use of a utility called Tidy.  It is...

Environment: Outreach / Feedback, Outbound Emails, Surveys, Mailings, Campaigns Oracle B2C Service Resolution: When adding a custom text area field to a web form in your Outreach/Feedback...

Environment: Oracle B2C Service Knowledge Advanced Authoring (any version) Issue: A string {‌like.this} (a left curly brace, some letters, a period, some more letters, and a right...

Environment: This answer only applies to browser controls within the Oracle B2C Service .net Console Resolution: NOTE: It is best practice that agents now use the Browser UI instead of the .NET...

Environment: Knowledge Advanced (KA) Resolution: Knowledge Advanced (KA) gives customers complete freedom to design their email notifications.  However, the delivery and appearance of...

Environment: Configuration Settings, Time zone format Resolution: You can add the time zone to the DTF_TIME setting by including the %Z variable in the Value field. The setting would read: %I:%M %p...

Environment: Customer Portal (CP) end-use page set Oracle B2C Service Issue: I would like to link to a list of public answers related to a specific product/category combination or the results based...