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Environment: Oracle B2C Service, Techmail Resolution: Google has implemented 2-Step verification for mailboxes. By default, if techmail is configured to use the account password it will be...

Environment:  Oracle Cloud Portal, My Services   Resolution: To download reports from My Services > Documents, you will need to ensure you have Adobe Acrobat Reader installed on your...

Environment: Chat Rules, Feedback, Surveys Oracle B2C Service, All Versions Issue: After a chat is completed the pop-up survey should open a new window in Chrome or Firefox like...

Environment:   .Net console workspace browser controls   Issue:   Microsoft is ending support for Internet Explorer 11, IE 11, on June 15, 2022.   Resolution:   Browser...

Environment: This answer applies to Customer Portal page sets, Internet Explorer (IE) Oracle B2C Service Resolution: When custom error pages display as expected in all browsers except for Internet...

Environment: Downloading attachments from Answer Print Preview Issue: Opening documents from Answers Print Window may cause the browser to prompt for downloading files. This is a known issue with...

Environment: This answer only applies to browser controls within the Oracle B2C Service .net Console Resolution: NOTE: It is best practice that agents now use the Browser UI instead of the .NET...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...