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Knowledge Base (689)

  1. To help protect your security, Internet Explorer blocked this site from downloading files to your computer

    Answer: Environment:    Downloading attachments from Answer Print Preview Issue:   Opening documents from Answers Print Window may cause the browser to prompt for downloading files. This...

  2. Microsoft end of support for IE and console workspace browser controls

    Answer: Environment:   .Net console workspace browser controls   Issue:   Microsoft is ending support for Internet Explorer 11, IE 11, on June 15, 2022.   Resolution:   Browser...

  3. Browser Agent UI (BUI) Intelligent Advisor Interview fails to load with 500 error

    Answer: Environment: Browser User Interface (BUI), user agent,  Intelligent Advisor   Issue: Getting a 404 error when Intelligent Advisor (OPA) Interview redirects to perform an SSO login...

  4. Creating a favorite for an Agent Browser Desktop login link

    Answer: Environment: Agent Browser Desktop, Browser User Interface (BUI), All versions Resolution: While you can launch the Agent Browser Desktop with the SSO login link or link to the main page, the main...

  5. Integrating surveys with Web Chat for Service

    New Answer: Environment Chat / Engagement Engine Web Chat for Service 24.10 and above   Resolution In order to offer post-chat surveys to customers via the Web Chat for Survey (WCFS) widget, the Post...
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Documentation (1038)

  1. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022

  2. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 08/19/2024

  3. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022

  4. Link to a URL

    Intelligent Advisor Generation 2 Filter: All Files Submit Search Intelligent Advisor Generation 2 Oracle Intelligent Advisor Last Updated: 10/20/2024

  5. Link to a URL

    Manage User Access In Intelligent Advisor Generation 2 Filter: All Files Submit Search Manage User Access In Intelligent Advisor Generation 2 To manage user Last Updated: 10/20/2024
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