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Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...
Oracle Tap application screen rotation no longer available

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App...
Tips for searching on the Oracle B2C Service Support Site

Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Tips and Best Practices for maintaining answers

Environment: Answers, Maintaining your knowledge base Oracle B2C Service, All versions Resolution: Maintaining current content in your knowledge base can be challenging, depending on the size of your...
Adding contact fields to the top of the Survey Results page

Environment: Surveys, survey_common.phph, survey_results.php Resolution: Currently, this file is not editable. A managed services engagement is needed to customize the output of the...
Search engines included in Referring Searches-type reports

Environment: Oracle B2C Service, All supported versions Resolution: All Google search engines (i.e. www.google.co.jp, www.google.co.in, www.google.co.uk ) are included in the Top Referring...

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Handling Inactive accounts post migration UserStatus to "S" Rest API Documentation : https://docs.oracle.com/en/cloud/saas/sales/faaps/ op Last Updated: 09/09/2026
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Customer Portal ) { //dqa doesn't return anything: callback function or no- op handler fcn that won't try to parse Last Updated: 10/23/2018
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Customer Portal » \RightNow\Models\Contact a profile cookie; False if this was a no- op - meaning the caller should create a profile cookie as Last Updated: 10/23/2018

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