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  • Password maximum limit of 20 characters

    Environment: Oracle B2C Service, Password configuration Issue: When setting the password for an account within Account Editor, I pasted in a password longer than 20 characters and confirmed I can...

  • Workflow loop warning after 20 cycles

    Environment: Workspaces Workflow Issue: A warning message is displayed when looping occurs in a workflow: The current element has been executed 20 times. Do you want to continue running the workflow?...

  • Bots and Spiders Best Practices

    Environment: Bots, Spiders   Oracle B2C Service Resolution:  What does Oracle do to prevent bot activity? And what can and should you do? When known bots or spiders access your site, the...

  • Length of time the Incoming Chat Toast Invitation is displayed

    Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

  • Some top-level values do not show in a drill-down

    Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

  • Toast Pop-up timing

    Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

  • When searching, best matches do not appear at the top of the search results

    Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

  • User groups are not getting displayed when adding them to a view

    Environment Oracle Knowledge Advanced Cloud Service (OKCS) - all releases Oracle Cloud Service - all releases Resolution Whenever the number of user groups exceeds 20, they no longer get...

  • Best practices for setting up incident rules

    Environment: Business (Workflow/Escalation) Rules in your Oracle B2C Service application Resolution: Incident rulesets can become quite intricate and complex. However, the best practices listed below...

  • Oracle B2C Service & Popcorn: Ocean’s Eleven

    Today's pick is a heist movie 'classic'. 'Ocean's Eleven' tells the story of Danny Ocean (George Clooney), a wry, charismatic thief, who in less than 24 hours into his parole from a New Jersey...

Documentation (133)

  1. Link to a URL

    How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 02/02/2025

  2. Link to a URL

    AccountCTISettings Automatic Call Distribution (ACD) group Max Length: 20 ACDPassword string Available Available Last Updated: 02/08/2023

  3. Link to a URL

    Organization reference key Max Length: 20 FileAttachments FileAttachmentCommon Available Available Available Last Updated: 02/08/2023

  4. Link to a URL

    Contact Available Not Allowed Ignored Nullable External reference key Max Length: 20 FileAttachments Last Updated: 02/08/2023

  5. Link to a URL

    AnswerContent the ID). Read-only Max Length: 20 Products NamedIDHierarchyList Available Specify to Get Last Updated: 02/08/2023

  6. Link to a URL

    AnswerContent Max Length: 20 Products ServiceProduct Available Available Available Ignored Nullable Last Updated: 02/08/2023

  7. Link to a URL

    Country mask describes the target character and the second constrains its type. Max Length: 20 Provinces Last Updated: 02/08/2023

  8. Link to a URL

    What to Do When Answers Aren’t Visible Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 02/02/2025

  9. Link to a URL

    Add a Rule . Each complex rule has 20 conditions, 20 Then actions, and 20 Else actions. In this scenario, memory Last Updated: 09/09/2022

  10. Link to a URL

    Add a Rule . Each complex rule has 20 conditions, 20 Then actions, and 20 Else actions. In this scenario, memory Last Updated: 04/21/2026
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