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  • Bots and Spiders Best Practices

    Environment: Bots, Spiders   Oracle B2C Service Resolution:  What does Oracle do to prevent bot activity? And what can and should you do? When known bots or spiders access your site, the...

  • Article not the top result when title of that article is the search terms

    Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

  • Customer Portal Bot Prevention Best Practices

    Below are the current options available to you to protect your site from bot or automated traffic.  Note that making your end user pages more secure against automated traffic serves more than...

  • When searching, best matches do not appear at the top of the search results

    Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

  • Some top-level values do not show in a drill-down

    Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

  • Length of time the Incoming Chat Toast Invitation is displayed

    Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

  • Toast Pop-up timing

    Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

  • Hot Topics

    Environment:Oracle B2C Service BUIResolution:Hot Topics is an Embedded AI service within Oracle B2C Service designed to provide administrators with insights into the most common and emerging issues...

  • Setting client greetings for agent or bot in Web Chat for Service

    EnvironmentChat / Engagement EngineOracle B2C ServiceWeb Chat for Service component version 23.06 (minimum required version) Issue:Can I have different greeting messages for my live agent...

  • Oracle Tap application screen rotation no longer available

    Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App...

Documentation (12)

  1. Link to a URL

    Web Form and Survey Security to websites, it is common to verify the information originates from a human rather than a bot (an Last Updated: 09/09/2022

  2. Link to a URL

    Web Form and Survey Security to websites, it is common to verify the information originates from a human rather than a bot (an Last Updated: 07/10/2026

  3. Link to a URL

    Web Form and Survey Security to websites, it is common to verify the information originates from a human rather than a bot (an Last Updated: 06/16/2022

  4. Link to a URL

    Web Chat for Service (WCFS) transfer from the bot to a live chat agent can be configured in your CX Service deployment and Last Updated: 07/23/2025

  5. Link to a URL

    Web Chat Actions in Engagement Engine disconnect the connection with Bot or Live Agent. Destroy This action allows you to delete the Last Updated: 07/23/2025

  6. Link to a URL

    Prefill Web Form Fields than a bot (an automated software program) being run for malicious purposes. External Supression List Last Updated: 09/09/2022

  7. Link to a URL

    Prefill Web Form Fields than a bot (an automated software program) being run for malicious purposes. External Supression List Last Updated: 07/10/2026

  8. Link to a URL

    Prefill Web Form Fields than a bot (an automated software program) being run for malicious purposes. External Supression List Last Updated: 06/16/2022

  9. Link to a URL

    How You Append Field Parameters originates from a human rather than a bot (an automated software program) being run for malicious purposes Last Updated: 09/09/2022

  10. Link to a URL

    How You Append Field Parameters originates from a human rather than a bot (an automated software program) being run for malicious purposes Last Updated: 07/10/2026
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