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Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment: Answers, End-user pages Resolution: While there is not a way to separately display these two blocks of 5 answers on the list of answers, you can produce a similar effect with some clever...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Statement of Direction Oracle has been evaluating its strategic direction and has determined that we will no longer be providing digital collaboration cloud services, and are therefore announcing the...

Environment: Browser User Interface (BUI) Resolution: The Agent Browser UI (BUI) has an additional caching layer to increase locality which in turn provides faster performance in the BUI than would...

Environment: Knowledge Advanced (all versions), CKFinder Issue: When creating articles with images in the authoring interface, there is an image button in the field icons on rich text fields. This...

Environment: Customers navigating to Oracle B2C Service Support Site All supported versions Issue: Navigating to the cx.rightnow.com support pages results in slowness of about 20 seconds per...

Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1? Kantara: Chapter 1? Something else that ends in 1?The B2C Service Support team loves...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...