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Knowledge Base (12)

  1. DKIM email authentication configuration

    Answer: Environment: DKIM (DomainKeys Identified Mail), Email authentication Oracle B2C Service Resolution: DKIM (DomainKeys Identified Mail) is an email authentication technologies designed to identify...

  2. Best Practices for Implementing Chat Widgets

    Answer: Environment : B2C Service Chat,  Engagement Engine Resolution : Oracle B2C Service offers several types of Chat widgets for a company to deploy. Let’s begin with a brief explanation for each of...

  3. Functions used in reports

    Answer: Environment: Analytics Resolution: When creating custom reports, you can define functions of the data to use in a filter or to display in the output column. This allows users to customize both the...

  4. Correct Syntax for connecting through the wsdl

    Answer: Environment: Connect Web Services for SOAP (CWS) API, All Versions Resolution: The correct syntax for connecting through the wsdl can be seen below for specific versions:  v1.1 - 1.3:  ...

  5. Google is now displaying primary domain and not the sub-domain in search results

    Answer: Environment: Customer Portal pages indexed by Google.com Resolution: Google has changed the way that they display titles of search results.  For more information see the following link...
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Documentation (7)

  1. Link to a URL

    Customer Portal » \RightNow\Utils\Url base URL for Syndicated Widget services e.g. http://widget.{site}. com / getCachedContentServer Last Updated: 10/23/2018

  2. Link to a URL

    Functions for Reports , the expression concat('www.','global','. com ') returns the value www.global.com. instr(str, substr Last Updated: 02/22/2025

  3. Link to a URL

    Functions for Reports , the expression concat('www.','global','. com ') returns the value www.global.com. instr(str Last Updated: 09/09/2022

  4. Link to a URL

    Functions for Segments example, the expression concat('www.','global','. com ') returns the value www.global.com. instr Last Updated: 09/09/2022

  5. Link to a URL

    Functions for Segments example, the expression concat('www.','global','. com ') returns the value www.global.com. instr Last Updated: 02/22/2025
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