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Eduard Barsan shared best practices and troubleshooting tips for implementing SSO in today's Oracle B2C Service Technical Support Services webinar. You can watch the webinar recording, visit some...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment:Oracle B2C Service, All versionsResolution:Administrators should first make every effort to troubleshoot configuration issues using the logs available natively within Oracle B2C...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment: Oracle B2C Service SSO Resolution: The Security Log can help you troubleshoot SSO errors. This log can be accessed in the agent desktop via the Configuration button >...

Environment:   Single Sign-on (SSO) on the Browser User Interface (BUI) and the agent console   Resolution:   If you have SSO set up on the Browser User Interface (BUI)...

Environment:All versionsSingle Sign-OnIssue:We need to change the entity ID for SSO authentication. Resolution:Modify the configuration setting SSO_ENTITY_ID to the desired value. ...

PRO TIP- TROUBLESHOOTING SSO   You can integrate your B2C service site with an external IdP for a seamless login experience for your agents and customers. However, you might find you need...