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Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Customer Portal (CP), Analytics, Answers, Search Results Report Resolution: When configuring the report and view for the end-user search pages, Weight should be set to First Sort in...

EnvironmentChat / Engagement EngineOracle B2C ServiceWeb Chat for Service component version 23.06 (minimum required version) Issue:Can I have different greeting messages for my live agent...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment: Navigation Sets, Profile Options Browser User Interface (BUI) Oracle B2C Service Resolution:  If individual agents have customized thier navigation set, they will need to reset it...

Environment: Bots, Spiders   Oracle B2C Service Resolution:  What does Oracle do to prevent bot activity? And what can and should you do? When known bots or spiders access your site, the...

Environment:Oracle B2C Service BUIResolution:Hot Topics is an Embedded AI service within Oracle B2C Service designed to provide administrators with insights into the most common and emerging issues...