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  • HTTPS on live chat

    Environment: Chat, End-User pages Resolution: Chat will use a secure SSL connection as long as end-user SSL is enabled. End-user SSL is enabled by default for Oracle B2C Service as of version May...

  • Length of time the Incoming Chat Toast Invitation is displayed

    Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

  • Download and install a patch version of Policy Modeling

    Environment: Intelligent Advisor  Resolution: Only follow the steps below if instructed to install a patch release of Policy Modeling. A patch release of Oracle Policy Modeling refers...

  • Chat Presence Management

    Environment Chat, Configuration Settings Resolution Presence management ensures that chat participants are notified when either the agent or the customer experiences communication difficulties with...

  • Unable to Download File Attachments in BUI

    Environment: Browser User Interface (BUI) Issue: When trying to open any and all file attachments in BUI, this error is received: "Unable to open/download file attachments" This may occur shortly...

  • Incoming Chat Toast Invitation

    Environment: Incoming Chat Invitation Toast Notifications Oracle B2C Service Resolution: Within the agent profile, under Permissions > Service > Chat Agent Permissions, there are options to...

  • Pre-screen Pop in B2C Service Chat

    Environment:Oracle B2C Service ChatResolution:The Chat Toast notification (also called a pre‑screen pop) gives agents a quick view of basic customer information so the agent/customer interaction can...

  • Incoming chat sessions are coming in as anonymous@anonymous

    Environment: Chat, PTA, SSL Cause: Chat sessions are assigned an anonymous@anonymous or anonymous@anonymous.invalid email address when the Pass Through Authentication (PTA) link to the Oracle...

  • In chat, the full name of the contact is not rendered when using contact.name variable

    Environment: Chat / Agent Console Issue: We have standard text set up using the system defined contacts.name.first variable. In Chat, agents are seeing cases where the first name value is not...

  • Toast Pop-up timing

    Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Documentation (7655)

  1. Link to a URL

    Chat Live Media Bar Using the Agent Browser User Interface Search Home Using Chat Chat Live Media Bar After Chat Last Updated: 02/02/2025

  2. Link to a URL

    The Live Help Page options are available for customizing Chat to match your business requirements. The Live Help Page Last Updated: 06/16/2022

  3. Link to a URL

    Live Media Bar chat agent, you can serve customers in real time through typed conversation. Live Media Bar With Last Updated: 06/16/2022

  4. Link to a URL

    Download a File Chat Co-browse Outreach and Feedback Opportunity Tracking Security Practices Download a File Last Updated: 07/10/2026

  5. Link to a URL

    Download a File Chat Co-browse Outreach and Feedback Opportunity Tracking Security Practices Download a File Last Updated: 09/09/2022

  6. Link to a URL

    Download a File Chat Co-browse Outreach and Feedback Opportunity Tracking Security Practices Download a File Last Updated: 06/16/2022

  7. Link to a URL

    Download Add-Ins and Extensions Using B2C Service Search Home Core Features Add-Ins Download Add-Ins and Extensions You can Last Updated: 09/09/2022

  8. Link to a URL

    Download Add-Ins and Extensions Using B2C Service Search Home Core Features Add-Ins Download Add-Ins and Extensions You can Last Updated: 07/10/2026

  9. Link to a URL

    Download Add-Ins and Extensions Using B2C Service Search Home Core Features Add-Ins Download Add-Ins and Extensions You can Last Updated: 06/16/2022

  10. Link to a URL

    Download the External Suppression List addresses that are excluded from mailings and surveys. Download the External Suppression List You can Last Updated: 09/09/2022
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