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Eduard Barsan shared best practices and troubleshooting tips for implementing SSO in today's Oracle B2C Service Technical Support Services webinar. You can watch the webinar recording, visit some...

Environment:   Single Sign-on (SSO) on the Browser User Interface (BUI) and the agent console   Resolution:   If you have SSO set up on the Browser User Interface (BUI)...

Environment: Oracle B2C Service Single Sign-on (SSO) signing certificate (cert) renewal ADFS as identity provider (IdP) Issue:   Our signing certificate will be rolling over in a few days. We...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: SAML 2.0 Single Sign-On (SSO) Resolution: The following steps are required when implementing SSO. Add fingerprint of signing certificate to configuration setting SAML_20_SIGN_CERTS. A...

Environment: Oracle B2C Service SSO Resolution: The Security Log can help you troubleshoot SSO errors. This log can be accessed in the agent desktop via the Configuration button >...

Environment:Oracle B2C Service, All versionsResolution:Administrators should first make every effort to troubleshoot configuration issues using the logs available natively within Oracle B2C...

Environment:All versionsSingle Sign-OnIssue:We need to change the entity ID for SSO authentication. Resolution:Modify the configuration setting SSO_ENTITY_ID to the desired value. ...

Environment: Single Sign On (SSO) Resolution: What are the steps for validating and reviewing the properties of the signing certificate used in the response for Single Sign On (SSO)? Obtain the...

Environment: Oracle B2C Service - all releases Identity provider-initiated single sign-on Azure AD, AD FS, or other identity provider Issue: An administrator is implementing single sign-on (SSO) for...