Search

Environment:   REST queryResults request using a browser based REST client   Issue:   Client does properly URL encode the request URL   Resolution:   Use URL...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment: Oracle B2C Service Test Sites, All versions Resolution: Oracle recommends you refresh your test site approximately one week after every production cutover. Refreshing is a...

Environment: Bots, Spiders   Oracle B2C Service Resolution:  What does Oracle do to prevent bot activity? And what can and should you do? When known bots or spiders access your site, the...

Environment:Oracle B2C Service Knowledge Advanced (KA)AuthoringKA REST APIIssue:KA related functionalities are suddenly not working on a test site that is currently on an EOL version.Resolution:Test...

Getting Started: Test Site Management Best Practice Test Site Product Description Support for Issues in Test Environments Requesting/Refreshing a Site: Updating Oracle B2C Service Test Site...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Non-Production sites (test sites and upgrade UAT sites) Resolution: Test sites are hosted on cloned servers, separated from production sites.  This prevents issues in test...

Environment: Oracle B2C Service Enhanced Business Rules Resolution: While customers customize the rules to suit their business processes, we recommend following few best practices to make the most of...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...