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Environment:   REST queryResults request using a browser based REST client   Issue:   Client does properly URL encode the request URL   Resolution:   Use URL...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment: Bots, Spiders   Oracle B2C Service Resolution:  What does Oracle do to prevent bot activity? And what can and should you do? When known bots or spiders access your site, the...

Environment: Oracle B2C Service Test Sites, All versions Resolution: Oracle recommends you refresh your test site approximately one week after every production cutover. Refreshing is a...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment: REST API Staff Profiles Issue: We receive this error when submitting a REST API request:  "Not Allowed: Cannot perform requested function or action" Resolution: When using...

Getting Started: Test Site Management Best Practice Test Site Product Description Support for Issues in Test Environments Requesting/Refreshing a Site: Updating Oracle B2C Service Test Site...

Environment: Oracle B2C Service Enhanced Business Rules Resolution: While customers customize the rules to suit their business processes, we recommend following few best practices to make the most of...