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Environment:   REST queryResults request using a browser based REST client   Issue:   Client does properly URL encode the request URL   Resolution:   Use URL...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment: Bots, Spiders   Oracle B2C Service Resolution:  What does Oracle do to prevent bot activity? And what can and should you do? When known bots or spiders access your site, the...

Environment: Oracle B2C Service Test Sites, All versions Resolution: Oracle recommends you refresh your test site approximately one week after every production cutover. Refreshing is a...

Environment:Oracle B2C Service Knowledge Advanced (KA)AuthoringKA REST APIIssue:KA related functionalities are suddenly not working on a test site that is currently on an EOL version.Resolution:Test...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Getting Started: Test Site Management Best Practice Test Site Product Description Support for Issues in Test Environments Requesting/Refreshing a Site: Updating Oracle B2C Service Test Site...

Environment: REST API Staff Profiles Issue: We receive this error when submitting a REST API request:  "Not Allowed: Cannot perform requested function or action" Resolution: When using...