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Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...

Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1? Kantara: Chapter 1? Something else that ends in 1?The B2C Service Support team loves...

PRO TIP- TROUBLESHOOTING SSO   You can integrate your B2C service site with an external IdP for a seamless login experience for your agents and customers. However, you might find you need...

PRO TIP- TROUBLESHOOTING ORACLE B2C SERVICE CUSTOMIZATIONS   Customizations allow you to take your Oracle B2C Service to the next level.  However, you might find you need assistance in...

PRO TIP - ADD LOGGING TO YOUR CUSTOMIZATION WITH A CUSTOM OBJECT   Oracle B2C Service is highly customizable. However, when customizing your site, you must consider how you will log errors from...

PRO TIP- HAVE KEY PEOPLE IN PLACE WITHIN ORACLE B2C SERVICE   Understanding the different roles necessary to administer and keep your site functioning at a high level is essential.  This...

PRO TIP- EFFECTIVELY NAVIGATE THE ORACLE B2C SERVICE SUPPORT SITE   One of the most powerful tools at your fingertips is the Oracle B2C Service Support Site.   Please watch the Pro Tip...

PRO TIP- SUCCESSFULLY SUBMIT ORACLE B2C SERVICE REQUESTS   Utilizing best practices when submitting service requests (SRs) will help ensure a timely resolution and proper resource engagement...

 PRO TIP - AUTHORING: CONTACT SYNC FROM B2C SERVICEWhen contact information is updated in the B2C Service contacts table, there is no existing batch job to transfer those updates to Authoring...

 PRO TIP - KNOWLEDGE ADVANCED BATCH JOBSKnowledge Advanced uses numerous batch jobs to perform system maintenance and generate system notifications to ensure KA is functioning properly. In this...

PRO TIP- NAIL THE ORACLE B2C SERVICE FUNDAMENTALS   Understanding the fundamentals of working with Oracle B2C Service will help build an excellent foundation for success.  Please see the...

 PRO TIP - TESTING INCIDENT ARCHIVING IN TEST SITESIncident archiving is beneficial for your environment. This Pro Tip explains why, and how to test incident archiving in a test environment...

 PRO TIP - ACCESSING AND UNDERSTANDING INCOMING EMAIL HEADERS Email headers provide valuable details showing the path an email message takes from the sender to a recipient.This B2C Service...

 PRO TIP - ORACLE ENGAGEMENT ENGINE INSPECTOR TOOL Inspector Tool in Oracle Engagement Engine is a vital utility for validating, testing, and troubleshooting rules directly on your B2C...

 PRO TIP - INCIDENT FORWARD & SCHEDULED REPORT EMAILS B2C Service email functionality includes forwarding emails and scheduling report emails. However, emails may sometimes fail to...

 PRO TIP - EXPORT/IMPORT ELEMENTS USING ELEMENT MANAGER WITHOUT DEPENDENCIESElement Manager lets you automatically group, package, migrate, and deploy configurable components across B2C Service...

Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

Environment: Oracle B2C Service, All versions - Interfaces / Languages Resolution: Each interface is language specific.  Therefore, the outgoing email character encoding default...

Environment:Configuration SettingsOracle B2C Service, All versions including Browser User Interface (BUI)Resolution:The SEC_VALID_ADMIN_HOSTS  setting defines which hosts are allowed to access...

Environment: Working with Oracle B2C Service Technical Support Resolution: Oracle B2C Service Technical Support troubleshoots all product areas of our solution to ensure the solution is functioning...

Environment: .NET Console, Browser Controls Oracle B2C Service 21A or newer Resolution: Microsoft has announced end of support of the Internet Explorer (IE11) desktop application.  Microsoft...

Today's pick is a heist movie 'classic'. 'Ocean's Eleven' tells the story of Danny Ocean (George Clooney), a wry, charismatic thief, who in less than 24 hours into his parole from a New Jersey...

Kudos to Charles Schulz, the long-time ‘Peanuts’ cartoonist.  When he created the character Linus and gave him a security blanket, he got it right.  Linus adores his blanket, he carries it...

Environment:Oracle B2C Service Resolution:Oracle B2C Service Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension...