Search

Environment: May 2012 and newer versions for customers using both custom process and external events Resolution: Check for a concurrent external event and custom process tied to the...

Environment: Configuration Settings, Changing the Date/Time Format displayed in the console Oracle B2C Service, All versions Resolution: Within your Oracle B2C Service application, several...

Environment: Oracle B2C Service, All versions Resolution: You can use several hotkeys and shortcut keys to help you navigate more easily in the Oracle B2C Service Console.  Please note...

Environment:Oracle B2C Service, Business RulesIssue:My incident should have escalated at a specific date and time, but the escalation level was not set at the expected time. Resolution:Below are...

Environment:All product versions, HMSIssue:Who do I contact if I need to request an audit, security or compliance assessment for our site? Resolution:Engage your TAM or Sales Support team...

Environment:Sender Policy Framework (SPF)Resolution:Sender Policy Framework (SPFv1) and Sender ID (also known as SPFv2) are two email authentication technologies that use Domain Name System (DNS) to...

Environment: Message Templates Oracle B2C Service, All supported versions Issue: The email received by the end user looks different than expected. I see that the response is a standard text sent...

Environment: Oracle B2C Service, All Versions Issue: When trying to run the Keyword Search Report (ID 15) I get no results. However, when I select all sources I get results. Why? Resolution: If you...

Environment:Job Scheduler custom PHP scriptOracle B2C Service sites version 24C or higherIssue: We have configured a custom script via job scheduler on our 24C version site. Job Scheduler is...

Environment: Oracle B2C Service Hosting Notifications Resolution: When an error occurs on a utility which prevents it from running, the utility is disabled and set to a "No-Utility" status. Oracle...