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Environment: Oracle B2C Service, All supported versions Resolution: When implementing your business process you should consider the differences when determining use cases for custom fields...

Environment: Answers, Search knowledgebase .Net console vs BUI Oracle B2C Service all versions Resolution: In the .NET console, there are two search types while BUI has both of these included in the...

Environment: Knowledge Advanced (KA) REST API   Resolution: Interface is not considered for Account users with the /auth/authorize request, and this expected behavior. Therefore...

Environment: Answers, Solved Count Resolution: There are four fields in the answers table that account for solved count for end-user vs. admin and short-term vs. long-term activity. ...

Environment: Oracle B2C Service Sites with Knowledge Advanced only Authoring Adding and Editing Content Issue: There are three types of links that can be used with content.  embedded article...

Environment: Reports, all sites. Issue: A report which returns only a few rows of data, displays a "Report processes too much data" warning. Resolution: A report is limited not by the number of rows...

Environment: Analytics, Functions Resolution: The count() aggregate function is used for counting the number of items (think number of items). The sum() aggregate function is used for summing up...

In our latest Oracle B2C Service Webinar, Alex Blanatui discusses the differences between techmail and techmail on demand and the benefits of using Oracle Managed mailboxes. He also covers techmail...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: In order to stop a CPM customization from being triggered it must be...

Environment: Oracle B2C Service Knowledge Advanced Authoring Search Customer Portal Issue: Search results are not being updated to reflect changes to existing replacement tokens, product or category...

Environment: November 2013 and newer versions using Engagement Engine Integration Resolution: If the Page Peek information displayed in a chat session does not match the look & feel of the page...

Environment:Office 365, online office subscriptions, all versions. Including Shared and Shared MUI versions. Oracle B2C Service (OSvC) all versionsResolution:Currently there are no...

Environment: Oracle B2C Service Knowledge Advanced Issue: There are mismatched date values in Analytics Reports when comparing to the corresponding entry at the Content History page of the Knowledge...

Environment: Click-through Results Oracle B2C Service, Outreach and Feedback, Mailings Resolution: The total number of clicks refers to the total number of times a person or persons click on the link...

Environment: Oracle B2C Service Knowledge Advanced Resolution: Knowledge Advanced considers attachments of published documents to be documents and adds that number to the Number of...

Environment: All supported versions Resolution: The screen flickering with Windows 7 and the CX application is a Windows 7 design limitation based on the kernel stack size. Once the hierarchy of...

Environment: Process Designer, Custom Process Model (CPM), Connect for PHP API All product versions Resolution: Suppression is important to prevent rules, external events and/or custom processes from...

Environment:Oracle B2C ServiceEmail managementResolution:Effectively managing incoming email is a major factor in providing quality customer service. Oracle B2C Service's email response management...

Environment:Oracle B2C Service, All versionsResolution:Administrators should first make every effort to troubleshoot configuration issues using the logs available natively within Oracle B2C...

Oracle is currently in the midst of celebrating Customer Service Week. As a member of the CX Service Product Support Engineer that for years was referred to as Customer Care, it brings some...

Environment: Knowledge Advanced Oracle B2C Service 19B release and later Resolution: Knowledge Advanced (KA) content processing jobs are found at the bottom of the Collection Setup.  These...

Environment:   Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service   Issue:   I have not changed the code for a CPM, which has been deployed...

Environment: Knowledge Advanced (KA) Resolution: Knowledge Advanced (KA) gives customers complete freedom to design their email notifications.  However, the delivery and appearance of...

Environment:All Oracle B2C Service versionsResolution:Step 1: There is a script that examines sessions totals across the entire B2C tenancy and proactively discounts sessions from IP addresses that...

Environment: Outbound Email Deliverability Best Practices Outreach, Feedback Resolution: Deliverability Impact This answer is part of the Email Deliverability Best Practices doc community. Each...

Environment: Aliases Issue: When I add keywords to individual answers, I find that I have to add the same group of keywords to lots of my answers in the knowledge base. It would be better to...

Environment: Analytics, Site Effectiveness Resolution: The sections of the Site Effectiveness report are described below, including some tips on how you can use this report to determine how many of...

Oracle B2C Service 25C version is now available!Oracle B2C Service 25C release brings a range of exciting updates across all key personas—Customers, Agents, Administrators, and Developers.Our team...

Environment: Mail Scripts, Message Templates Resolution: Message Templates provide an easy, flexible way to customize your outgoing Service emails and notifications, as well as personalize the...