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Environment: Oracle B2C Service, Password configuration Issue: When setting the password for an account within Account Editor, I pasted in a password longer than 20 characters and confirmed I can...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment: Workspaces Workflow Issue: A warning message is displayed when looping occurs in a workflow: The current element has been executed 20 times. Do you want to continue running the workflow?...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment:Intelligent Advisor, All VersionsResolution:Intelligent Advisor sites are updated automatically once each quarter.Test sites can be updated in place using the Service Cloud Configuration...

If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered! In case you couldn't attend the live event, a...

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...