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The Oracle Configuration Assistant (CA) includes an "E-Domain" tab that enables administrators to manage email domains and related configurations across Oracle B2C Service...

Environment: All versions. Resolution: Our customers often use multiple e-mail clients, such as Outlook, Gmail, Yahoo, Hotmail, etc. Each client is unique and it has it's own set of standards...

Environment File Manager/Custom Scripts Connect PHP API version 1.4   Resolution   The latest release for the Connect PHP API version 1.4 uses an ApplicationContext with its CurrentContext...

Environment: Regular Expressions used in Business Rules Resolution: A regular expression uses operators and character strings to specify a set of character strings, which can be used when...

Environment:B2C API B2C Email Issue:Getting REGEX e-mail errors when creating/updating contacts via API operations.Resolution:Email address validation is handled by regular expressions...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our outgoing e-mails are failing to reach certain domains. The bounce error is: "550 SPF Hard Fail: Domain Example.com does...

Environment: Outbound Email Oracle B2C Service Resolution: A “bounced e-mail message” (or simply “bounce”) is a message that cannot be delivered to its destination. Usually, Internet Service...

Environment: Oracle B2C Service, All versions  Resolution: This behavior is a specific post updating SPF record on the customer mailboxes, and usually caused by SPF (SPF1) and Sender ID...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our Outreach deliveries are being rejected with SMTP code 454 (4.7.0. Connection is not TLS encrypted. Recipient organization...

Environment: Analytics Oracle B2C Service, All supported versions Resolution: CONCAT is a standard SQL function that concatenates two strings to return a concatenated string. When creating...

Environment: Chat, Browser UI (BUI) Oracle B2C Service   Resolution:  As of the 24D release, Administrators can configure the chat panel to include an integration with...

Environment:  Incidents, Channel, Administration Console Resolution: The product is functioning as designed. All default Channels are pre-populated in the incident workspace and cannot be...

Browser UI Service and Dynamic Agent DesktopA link is provided for each section where additional information is available.Workspace Elements•  Controls•  Custom Fields• ...

Environment: Chat - End-user Pages, Customer Portal Resolution: All chats should be launched with some information to identify whether the chat was launched by an existing or new contact. The fields...

Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...

Environment: Customer Portal framework version 3.x Oracle B2C Service Issue: I am trying to use the Config::getConfig method of the Customer Portal 3 API to retrieve the values of custom...

Environment: Product and Category listing Oracle B2C Service Knowledge Advanced Issue: There is more than one scenario the availability of sub products / sub categories might be in question: I...

Environment: Oracle Cloud Portal / My Service / Configuration Assistance Resolution: You will receive an email when the order of Oracle B2C Service or Cloudification is complete. Follow these steps...

Environment: Outreach, Service, Email Resolution: Customers can be contacted proactively via an Outreach mailing, for example. If a mailing is sent to a customer, and the customer has an...

Environment Outreach / Feedback, Mailings, Merge Fields Resolution When configuring quote templates, you can insert merge fields  in the template so that when the sales quote is generated...

Environment: Oracle B2C Service, All versions - Interfaces / Languages Resolution: Each interface is language specific.  Therefore, the outgoing email character encoding default...

Environment: Oracle B2C Service, All versions Resolution: You can use several hotkeys and shortcut keys to help you navigate more easily in the Oracle B2C Service Console.  Please note...

Environment: Oracle B2C Service, all supported versions Resolution: Before running the report through ConnectPHP there are a few checks that need to be done: Make sure the report is public (not...

Environment: All supported versions Resolution: This configuration setting is available starting in November 2014 and newer versions. For previous versions, this cannot be done automatically and...

Browser UI Analytics The following runtime features are supported for reports that are configured with these features in the Service Console report designer: High Level Functionality Support...

Environment:Oracle B2C ServiceResolution:Store files in the ‘/tmp’ directory and if they are not updated in three days they will be deleted from the system.Note: As of November 15th, 2024, this...

Environment: Emails, Customer Portal Resolution: The functionality of the 'Email this Answer Link' is to send an email containing an answer link from your knowledge base to an email address. The...

Environment:Oracle B2C Service Incident Emails, Message TemplatesIssue: Incident responses are not being emailed to customers when clicking "Send" or "Send & Close" (BUI or .NET), or using...

Environment: Incoming E-mail, Contact auto-create Oracle B2C Service, All versions Issue: We have received two incidents almost at the same time from the same email address and it created...

Environment: All versions (text editor) Resolution: This behavior is as designed due to .NET technology. It is applicable for all parts of the application that are using text editor...

Environment:Incoming E-mail, techmail utilityOracle B2C Service, All versionsResolution:Although we often think of email as being instantaneous, email messages are...

Environment: Application Configuration, Workspaces, Incident Threads, Thread-type labels, Keyboard shortcuts Oracle B2C Service, November 2011+ Issue: When moving from the Text (v1) Thread...

Environment: Outgoing E-mail Oracle B2C Service, All versions Resolution: Agent incident response creates new message. This means that the message is not a reply to the end-user's previous email...

Environment:Oracle B2C Service, Version Update Resolution: Prior to B2C Service version update, the production site cutover schedule is emailed to Identity Domain users. If the...

Environment: Oracle B2C Service, All versions Issue: When trying to respond to an Incident from the Incident Workspace, a staff member receives this warning message: 'Current system configuration...

Environment: Aliases Issue: When I add keywords to individual answers, I find that I have to add the same group of keywords to lots of my answers in the knowledge base. It would be better to...

Environment: Outgoing E-mail Oracle B2C Service, all versions Resolution: Oracle only troubleshoots and supports use of Oracle e-mail servers. Customers may choose to relay mail from Oracle B2C...

Learn how to leverage the OCI API Gateway and OCI Functions to build a better custom API solution for B2C Service. INTRODUCTION Oracle B2C Service extensibility is improving by leveraging...

Environment: Incident delivery receipt Resolution: With standard product functionality there is not a way to determine if an outgoing email was opened or read by the customer. As far as...

Environment:   Knowledge Advanced, starting with February 2017 and above   Resolution:   In order to receive the e-mail notification for reviewing the document, the "Review Date"...