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The Oracle Configuration Assistant (CA) includes an "E-Domain" tab that enables administrators to manage email domains and related configurations across Oracle B2C Service...

Environment: All versions. Resolution: Our customers often use multiple e-mail clients, such as Outlook, Gmail, Yahoo, Hotmail, etc. Each client is unique and it has it's own set of standards...

Environment: May 2012 and newer versions for customers using both custom process and external events Resolution: Check for a concurrent external event and custom process tied to the...

Environment:B2C API B2C Email Issue:Getting REGEX e-mail errors when creating/updating contacts via API operations.Resolution:Email address validation is handled by regular expressions...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our outgoing e-mails are failing to reach certain domains. The bounce error is: "550 SPF Hard Fail: Domain Example.com does...

Environment: Outbound Email Oracle B2C Service Resolution: A “bounced e-mail message” (or simply “bounce”) is a message that cannot be delivered to its destination. Usually, Internet Service...

Environment: Oracle B2C Service, All versions  Resolution: This behavior is a specific post updating SPF record on the customer mailboxes, and usually caused by SPF (SPF1) and Sender ID...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our Outreach deliveries are being rejected with SMTP code 454 (4.7.0. Connection is not TLS encrypted. Recipient organization...

Environment:  Incidents, Channel, Administration Console Resolution: The product is functioning as designed. All default Channels are pre-populated in the incident workspace and cannot be...

Environment: Chat - End-user Pages, Customer Portal Resolution: All chats should be launched with some information to identify whether the chat was launched by an existing or new contact. The fields...

Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...

Environment File Manager/Custom Scripts Connect PHP API version 1.4   Resolution   The latest release for the Connect PHP API version 1.4 uses an ApplicationContext with its CurrentContext...

Environment:Oracle B2C Service, Business RulesIssue:My incident should have escalated at a specific date and time, but the escalation level was not set at the expected time. Resolution:Below are...

Environment: Oracle B2C Service, All versions - Interfaces / Languages Resolution: Each interface is language specific.  Therefore, the outgoing email character encoding default...

Environment: Oracle Cloud Portal / My Service / Configuration Assistance Resolution: You will receive an email when the order of Oracle B2C Service or Cloudification is complete. Follow these steps...

Environment: Oracle B2C Service, All versions Resolution: You can use several hotkeys and shortcut keys to help you navigate more easily in the Oracle B2C Service Console.  Please note...

Environment:Oracle B2C Service, Business RulesIssue:An incident triggered the escalation chain rule which is configured to revalidate. The incident, however, was not escalated. Why didn't the record...

Environment:Oracle B2C Service Incident Emails, Message TemplatesIssue: Incident responses are not being emailed to customers when clicking "Send" or "Send & Close" (BUI or .NET), or using...

Environment: All supported versions Resolution: This configuration setting is available starting in November 2014 and newer versions. For previous versions, this cannot be done automatically and...

Environment: Incoming E-mail, Contact auto-create Oracle B2C Service, All versions Issue: We have received two incidents almost at the same time from the same email address and it created...

Environment: Regular Expressions used in Business Rules Resolution: A regular expression uses operators and character strings to specify a set of character strings, which can be used when...

Environment: Emails, Customer Portal Resolution: The functionality of the 'Email this Answer Link' is to send an email containing an answer link from your knowledge base to an email address. The...

Environment:Incoming E-mail, techmail utilityOracle B2C Service, All versionsResolution:Although we often think of email as being instantaneous, email messages are...

Environment: Configuration Settings, Changing the Date/Time Format displayed in the console Oracle B2C Service, All versions Resolution: Within your Oracle B2C Service application, several...

Environment: Outgoing E-mail Oracle B2C Service, All versions Resolution: Agent incident response creates new message. This means that the message is not a reply to the end-user's previous email...

Environment: Oracle B2C Service Hosting Notifications Resolution: When an error occurs on a utility which prevents it from running, the utility is disabled and set to a "No-Utility" status. Oracle...

Environment:Oracle B2C Service, Version Update Resolution: Prior to B2C Service version update, the production site cutover schedule is emailed to Identity Domain users. If the...

Environment: Aliases Issue: When I add keywords to individual answers, I find that I have to add the same group of keywords to lots of my answers in the knowledge base. It would be better to...

Environment: Application Configuration, Workspaces, Incident Threads, Thread-type labels, Keyboard shortcuts Oracle B2C Service, November 2011+ Issue: When moving from the Text (v1) Thread...

Environment: Oracle B2C Service, All versions Issue: When trying to respond to an Incident from the Incident Workspace, a staff member receives this warning message: 'Current system configuration...

Environment: Customer Portal Resolution: If you are experiencing an issue with your Customer Portal pages, one initial thing you may want to do is test in Reference Implementation. This can help you...

Environment: Incident delivery receipt Resolution: With standard product functionality there is not a way to determine if an outgoing email was opened or read by the customer. As far as...

Environment: Outgoing E-mail Oracle B2C Service, all versions Resolution: Oracle only troubleshoots and supports use of Oracle e-mail servers. Customers may choose to relay mail from Oracle B2C...

Environment: Message Templates, Emails Issue: We finished editing a message template and want to send a proof to key staff for feedback. However, it seems that none of our contacts are...

Environment:   Knowledge Advanced, starting with February 2017 and above   Resolution:   In order to receive the e-mail notification for reviewing the document, the "Review Date"...

Environment:  February 2014 and newer Issue: We've received several Application Error notifications that look as follows: Type Who Notification Type Message

Environment: Chat Oracle B2C Service Resolution:   When implementing Chat applications, it is advisable that invalid email addresses are not permitted when chats are submitted by end users...

EnvironmentAll Oracle B2C Service versionsResolutionWhen updates are added to a service request, they are stored in the database and assigned a thread ID consecutively i.e. 1 for the first update, 2...

Environment: Messages > Administration Emails and Notifications Resolution: The various email messages sent by your Oracle B2C Service site are enabled through the Configuration...

Environment: Incoming E-mails Oracle B2C Service Resolution: You can add the desired partial email addresses along with wildcards to the Discard Addresses field for the mailboxes configured in the...