Because tis the season for giving, OSvC Technical Support team members are sharing their favorite tips over the next 12 days — for troubleshooting, maintaining and customizing the Oracle Service Cloud.

Tip #10:

"Make sure to log your customization work. This will allow you to troubleshoot issues. Note that Oracle has no logs for customizations."

—  Marie Lockhart, Director

Pictured above:  Peggy's horses enjoy a nice paddock, and sometimes have visitors over the holidays. (Peggy doesn't remember Sam Elliot ever coming to pay her horses a visit.) Original image courtesy of Peggy Covic, Customizations Tech Support.