Because tis the season for giving, OSvC Technical Support team members are sharing their favorite tips over the next 12 days — for troubleshooting, maintaining and customizing the Oracle Service Cloud.
"Don't customize your site when standard functionality will do. For example, don't build an add-in when workplace rules can perform the same function. Sticking with standard functionality will prevent needless complexity that is more difficult to upgrade and support."
— Devlin Giddings, Senior Manager