What are the positives and negatives to enabling the "Automatic Product Concepts" feature within Knowledge Advanced Search Configuration?
Oracle Service Cloud, Product listing
In the Agent Desktop help, for the topic "Configuring Automatic Product Concepts", we recommend enabling the "Add products to the dictionary" radio button once the product hierarchy is firmed and relatively static. Enabling this product feature should improve search results for search strings containing product names, as the software will recognize all product names as a noun-phrase/unit. There are no downsides to enabling this feature except for slightly longer content processing times. For further information on KA Automatic Product Concepts see