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Missing data from the Information Gap Report
Answer ID 9530   |   Last Review Date 01/14/2019

Why am I seeing old data in the Information Gap Report?

Environment:

Analytics, Standard Reports
Oracle B2C Service, All Versions

Issue:

When running the Information Gap Report (ID 92), the listed data is weeks old, instead of showing the last 7 days as is the default.

Resolution:

Although the data from the Information Gap Report is set by default to the last 7 days, this can be changed as described in Answer ID 2052: What is the Information Gap report?.

If the listed information is more than one week old, please check the following configuration settings and make sure they have the desired values:

     1. GAP_FREQUENCY - Specifies how frequent (in days) the Information Gap Report is generated. If this value has been increased from the default 7 days, the report will be generated more rarely.

     2. GAP_TIME_PERIOD - Specifies the time period included in the Information Gap Report. The report analyzes incidents created during the specified number of days. If the value is changed from the default 7 days, the report will contain data only for the set number of days.

Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by key.

If these two configuration settings have the correct values, please check if the agedatabase utility is running properly as described in Answer ID 4551: Am I able to check my own utilities to see if there are any errors?. If agedatabase is not functioning correctly, please open a service request with Ask Technical Support and they will investigate the utility.

Cause:

The Information Gap Report is based on the "gap_report" table, which is populated via the agedatabase utility. If the utility is not running properly, the data for the report will not be generated.

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