Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Designated Contacts set up within the Oracle B2C Service Support Site
Resolution:
Oracle B2C Service will occasionally send out emails targeted to specific user role types. Each Support Contact will receive these communications which may include items like recommended practices for working with support, technical information, information for administering a site, and notification of Support Experience improvements.
As a registered Support Contact you cannot opt-out of these emails. Should you wish not to receive these emails, you will need to either have your Support Contact account disabled by your Contact Manager or your privileges changed to "Knowledge Base Only".
As an example, one of these mailings might target new Support Contacts upon creation of their contact record. This will cover things like what our technical support team does and does not support and include information about various information options such as:
We hope that these communications will be valuable to both the seasoned Administrator as well as the new user. As with anything else regarding our support team, if you have any feedback or suggestions about these mailings, please be sure to click on the Support Suggestion Box found in the upper left of the Support homepage.