Are there Browser UI features that have a dependency on the B2C Service version we are running?
Browser User Interface (BUI)
Oracle B2C Service (OSvC)
The Oracle B2C Service Agent Browser User Interface leverages Core platform APIs and Service Console Administration user interfaces both at runtime to retrieve data and perform actions, but also at design time to store configuration options and create metadata. For a majority of features, the APIs and Administration UIs already exist. When the Agent Browser UI features are released, they are backwards compatible with all supported versions of Oracle B2C Service. However, there are rare occasions when the introduction of a feature to the Agent Browser UI requires updates to the platform APIs and/or the Service Console Admin UI. When this occurs, that feature is tied to a particular quarterly release of the Oracle B2C Service. Currently there are only a few features that have this dependency that are listed in the table below.
Dependency Table Agent Browser UI Feature B2C Service Versions Service Usage Metrics 20B+ Video Chat 17D+ Element Manager 17D+ Business Rules 2.0 August 2017 + Multi-edit Workspaces August 2017 + Multi-edit Workspaces for Custom Objects 18B +
Please follow this answer as we will update this table when any additional Agent Browser UI features are released requiring a specific version of CX.