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Editing the Global Template
Answer ID 9207   |   Last Review Date 12/24/2018

How do I edit the global template that is applied to my message templates?

Environment:

Outgoing Service Mail, Message Templates
Oracle Service Cloud

Resolution:

Within the message template functionality is the ability to create a global template that can be applied to brand your outgoing mail. To access this template use the following steps:

1. Navigate to Configuration > Site Configuration > Message Templates

2. Select the interface where you would like to modify the global template

3. You will see that there is a Global Template section in the ribbon. Select Edit Template.

These steps will allow you to open the template editor. From here you can use the editor to upload your branded content. Be sure to deploy and save your changes when you have finished.

You can apply the global template to each message template by clicking the Template button when you are editing a template.