How do we track the people and/or verify those who have responded or have not responded to the survey?
Outreach and Feedback, Analytics
From within a survey, you can click the Results tab to view a variety of results reports showing summary information regarding the survey and how people responded to the questions.
In addition, within the Feedback > Survey Performance reports folder, three reports give summary information based on survey type and include the number of surveys sent and opened:
- Broadcast Survey Summary
- Transactional Survey Summary
- Website Link Survey Summary
For more reports used with your Feedback surveys, refer to this path in the Report Explorer within your own site: Public Reports\Feedback\Survey Performance.
To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.