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Tracking who responded to a survey
Answer ID 920   |   Last Review Date 12/30/2018

How do we track the people and/or verify those who have responded or have not responded to the survey?

Environment:

Outreach and Feedback, Analytics

Resolution:

From within a survey, you can click the Results tab to view a variety of results reports showing summary information regarding the survey and how people responded to the questions.

In addition, within the Feedback > Survey Performance reports folder, three reports give summary information based on survey type and include the number of surveys sent and opened:

  • Broadcast Survey Summary
  • Transactional Survey Summary
  • Website Link Survey Summary


For more reports used with your Feedback surveys, refer to this path in the Report Explorer within your own site: Public Reports\Feedback\Survey Performance.

To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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