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The OFS Change Management Policy
Answer ID 9072 |
Last Review Date 03/26/2021
What is the Oracle Field Service Change Management Policy?
Environment:
All versions of Oracle Field Service (OFS)
Resolution:
- Update Windows are generally scheduled as follows:
- Typically four times a year: February, May, August and November (preliminary schedule)
- Duration is typically 3 hours
- Start time is typically 21:00 (24-hour notation):
-
- Asia Pacific (APAC) – Saturday 00:00 Sydney time
- Europe and Africa – Friday 21:00 London time
- Middle East – Friday 21:00 Dubai time
- North America (NA) and Latin America (LATAM) – Friday 21:00 Chicago time
- Customer Notifications:
-
- Approximately 4 weeks before non-production (TEST) and 6 weeks before Prod
- Complete notifications for non-production (Test) and Prod operations
- Service Update Windows are generally scheduled as follows:
- They will only be applied to customers requiring a service update. These will be applied to non-production instances followed by a production instance update two business days later.
- Duration is typically 4 hours
- Start time is typically 21:00 (24-hour notation):
-
- Asia Pacific (APAC) – Saturday 00:00 Sydney time
- Europe and Africa – Friday 21:00 London time
- Middle East – Thursday 21:00 Dubai time
- North America (NA) and Latin America (LATAM) – Friday 21:00 Chicago time
- Customer Notifications:
-
- Approximately 1 day before non-production (TEST) and 4 days before Prod
- Complete notifications for non-production (TEST) and Prod operations
-
- Infrastructure Patching Windows are generally scheduled as follows:
- Typically on internal demand
- Duration is typically 4 hours
- Start time is typically 21:00 (24-hour notation):
-
- Zero Downtime/Zero Customer Impact/Non-production (TEST) maintenance:
-
- Asia Pacific (APAC) – Saturday 00:00 Sydney time if applicable
- Europe and Africa – Friday 21:00 London time if applicable
- Middle East – Thursday 21:00 Dubai time if applicable
- North America (NA) and Latin America (LATAM) – Friday 21:00 Chicago time if applicable
- Downtime/Customer Impact (production) maintenance:
-
- Asia Pacific (APAC) – 3rd Saturday of February, May, August and November 00:00 Sydney time if applicable
- Europe and Africa – 3rd Friday of February, May, August and November 21:00 London time if applicable
- Middle East – 3rd Thursday of February, May, August and November21:00 Dubai time if applicable
- North America (NA) and Latin America (LATAM) – 3rd Friday of February, May, August and November 21:00 Chicago time if applicable
- Customer Notifications:
-
- No notification for non-production (TEST) environments
- 1-2 week(s) before for non-critical production maintenance or shorter notification time for critical production maintenance
- Advisory in advance for non-critical production maintenance
- Complete notifications for production maintenance