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The OFS Change Management Policy
Answer ID 9072   |   Last Review Date 03/26/2021

What is the Oracle Field Service Change Management Policy?

Environment:

All versions of Oracle Field Service (OFS)

Resolution:

  1. Update Windows are generally scheduled as follows:
    • Typically four times a year: February, May, August and November (preliminary schedule)
    • Duration is typically 3 hours
    • Start time is typically 21:00 (24-hour notation):
      • Asia Pacific (APAC) – Saturday 00:00 Sydney time 
      • Europe and Africa – Friday 21:00 London time
      • Middle East – Friday 21:00 Dubai time
      • North America (NA) and Latin America (LATAM) – Friday 21:00 Chicago time
    • Customer Notifications:
      • Approximately 4 weeks before non-production (TEST) and 6 weeks before Prod
      • Complete notifications for non-production (Test) and Prod operations
    •  
  2. Service Update Windows are generally scheduled as follows:
    • They will only be applied to customers requiring a service update. These will be applied to non-production instances followed by a production instance update two business days later.
    • Duration is typically 4 hours
    • Start time is typically 21:00 (24-hour notation):
      • Asia Pacific (APAC) – Saturday 00:00 Sydney time
      • Europe and Africa – Friday 21:00 London time
      • Middle East – Thursday 21:00 Dubai time
      • North America (NA) and Latin America (LATAM) – Friday 21:00 Chicago time
    • Customer Notifications:
      • Approximately 1 day before non-production (TEST) and 4 days before Prod
      • Complete notifications for non-production (TEST) and Prod operations
      •  
  3. Infrastructure Patching Windows are generally scheduled as follows:
    • Typically on internal demand
    • Duration is typically 4 hours
    • Start time is typically 21:00 (24-hour notation):
      • Zero Downtime/Zero Customer Impact/Non-production (TEST) maintenance:
        • Asia Pacific (APAC) – Saturday 00:00 Sydney time if applicable
        • Europe and Africa – Friday 21:00 London time if applicable
        • Middle East – Thursday 21:00 Dubai time if applicable
        • North America (NA) and Latin America (LATAM) – Friday 21:00 Chicago time if applicable
      • Downtime/Customer Impact (production) maintenance:
        • Asia Pacific (APAC) – 3rd Saturday of February, May, August and November 00:00 Sydney time if applicable
        • Europe and Africa – 3rd Friday of February, May, August and November 21:00 London time if applicable
        • Middle East – 3rd Thursday of February, May, August and November21:00 Dubai time if applicable
        • North America (NA) and Latin America (LATAM) – 3rd Friday of February, May, August and November 21:00 Chicago time if applicable
    • Customer Notifications:
      • No notification for non-production (TEST) environments
      • 1-2 week(s) before for non-critical production maintenance or shorter notification time for critical production maintenance
      • Advisory in advance for non-critical production maintenance
      • Complete notifications for production maintenance