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Limitation in the number of merge fields used in message templates
Answer ID 9057   |   Last Review Date 07/22/2019

What is the limitation in the number of merge fields that can be used in message templates?

Environment:

Message Templates, Versions May 2015 and newer
Oracle Service Cloud

Resolution:

There is a limit on the number of merge fields that can be used in a single message template. The current limit is 128 fields.

If 128 fields is exceeded in a single template, following the 128th field will not populate as expected, and will display the default value. The customer may be able to configure a work around that uses merge reports in order to accommodate additional merged information.

 

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