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Browser UI Incident Workspace
Answer ID 9022 |
Last Review Date 02/24/2022
What incident workspace elements are supported by the Browser User Interface?
Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.
- Object Types
• Answers
• Assets
• Contacts
• Custom Objects
• Incidents
- Fields
- Relationship Items
- Actions
- Workspace Controls
- Incident Thread Component
- Forward Dialog
- Standard Text Dialog
• Organizations
• Tasks - Workspace Elements
• Controls
• Custom Fields
• Fields
• Labels
• Relationship Items - Workspace Rules
- Agent Scripts
- Channels
- Desktop Workflows
* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.
Fields
Relationship Items
Actions
Action | Browser UI Support | Notes |
Appointment | * | |
Best Answers | Supported | |
Bookmark URL | Supported | |
Copy | Supported | |
Delete | Supported | |
Expand/Collapse | * | |
Forward | Supported | |
Guided Assistance | Supported | |
Info | * | |
Links | * | |
New | Supported | |
New Opportunity | * | |
Offer Advisor | * | Offer Advisor is deprecated |
Supported | ||
Propose | Supported | |
Refresh | Supported | |
Reset Password | Supported | Only if Contact is associated |
Save | Supported | |
Save & Close | Supported | |
Send | Supported | Can be added to the Quick Action Toolbar in the Ribbon Designer inside the Workspace Designer in .NET. By default the button will display in the Action drop down in Browser UI. |
Send & Close | Supported | |
Spell Check | * | Spell Check is executed by the browser itself |
Workspace Controls
Incident Thread Component
Feature Name | Browser UI Support | Notes |
Add Attachment to Response | Supported | |
Add Customer Entry | Supported | |
Add Private Note | Supported | |
Add Response | Supported | |
Delete Non-Saved Thread | Supported | |
Edit Non-Saved Thread | Supported | |
Email Message Header: Always show for responses | * | |
Email Message Header: Show BCC | Supported | |
Email Message Header: Show CC | Supported | |
Email Message Header: Show Sign/Encrypt | * | |
Filter by Thread Type | Supported | |
Handle Saved but not Sent Responses (single draft) | Supported | |
Rich Text Editor Formatting | Supported | |
Default Font | Supported | |
Search Knowledge base | Supported | |
Send on Save | * | use 'send and close' |
Show Attachments Sent in Response | Supported | |
Smart Assistant | * | |
Sort Asc/Desc by Date | Supported | |
Standard Text | Supported | |
Thread Channel Type Selection | Supported |
Forward Dialog
Standard Text Dialog
Feature Name | Browser UI Support | Notes |
Add to Thread | Supported | |
Find In List | Supported | |
Hierarchical List of Std Texts | Supported | |
Hot Key Dialog Support | Supported | |
Preview | Supported | Merge Fields not supported in either console. |
Return to full feature listing | Return to top | Go next to the Interaction Workspace |