Skip Navigation
Expand
Recent site/interface changes not reflected on the Oracle Service Cloud service request form
Answer ID 8759   |   Last Review Date 09/26/2018

Why are recently deleted sites/interfaces visible on the Oracle Service Cloud Ask Technical Support form while recently created ones are not?

Environment:

Ask Technical Support form
Oracle Service Cloud (OSvC), Support Portal 

Issue:

We are seeing recently deleted sites/interfaces still visible on the Oracle Service Cloud (OSvC) Ask Technical Support service request form, while recently created sites/interfaces are not listed. Why is this? 

Resolution:

This is normal and is due to a synchronization delay between our hosting infrastructure and cx.rightnow.com. If you need to submit a service request for a site/interface not included in the list, please use the "site/interface not listed" option and continue with your service request submission.

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.