Why are recently deleted sites/interfaces visible on the Oracle Service Cloud Ask Technical Support form while recently created ones are not?
Ask Technical Support form
Oracle Service Cloud (OSvC), Support Portal
We are seeing recently deleted sites/interfaces still visible on the Oracle Service Cloud (OSvC) Ask Technical Support service request form, while recently created sites/interfaces are not listed. Why is this?
This is normal and is due to a synchronization delay between our hosting infrastructure and cx.rightnow.com. If you need to submit a service request for a site/interface not included in the list, please use the "site/interface not listed" option and continue with your service request submission.