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Oracle B2C Service insights from our Technical Support team subject matter experts
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You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
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Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
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Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Why does our sitemap have so few entries in it?
Environment:
Customer Portal versions 3.3 and greater
Resolution:
Beginning with version 3.3 of Customer Portal you may notice a change to how the sitemap is formatted. Before this version if you viewed your sitemap:
http://your VHOST/ci/sitemap/
You would see an xml file with a list of links to your answers
But now when you view your sitemap you see a smaller xml file with a few links: For example you might see links for:
http://your VHOST/ci/sitemap/answers/page/1 http://your VHOST/ci/sitemap/questions/page/1
The first link will take you to the xml file with a list of links to your answers that you are used to seeing.
The second link will take you to an xml file with a list of links to questions of your Community Self Service social pages.
If your sitemap is completely empty, it may need to be enabled. See Answer 12254: Sitemap and robots.txt for instructions on how to enable sitemap.
For more information, refer to Answer ID 2553: Using a sitemap with our Oracle B2C Service application.